Define 'alone'.
This is a users' forum, not official Arturia customer support.
If other users haven't had the same problem and can't offer any constructive suggestions, it can often seem as if you're screaming at the top of your voice on an uninhabited planet.
Believe me, I've been on that end of the ask, so I know where you're coming from.
But no, objectively speaking you're not alone.
Maybe raise a ticket through Arturia. That's the official way to get a response from employed staff, as opposed to posting here, where mostly you're at the mercy of your peers offering constructive relevant experiential advice.