Keys triggering incorrect notes

[jjwax]

So I just got my Minifreak, and I've noticed the lower keys "F" through "C" (also sharps and flats) trigger random incorrect notes about ~30% of the time.  At first I thought it was just part of the preset patches, but the issue is also present in a blank init patch. 

Anyone else experience an issue like this?

[Jjwax]

I have found that triggering the keys via an external midi keyboard works perfectly, but playing the same notes on the minifreak reproduces the issue.

Also, if I play A2 on the minifreak with the lowest A key - issue exists, but if I octave down and play A2 with the higher A on the keybed, no issue

[Matthieu_Arturia]

Hi Jjwax,
I'm very sorry to hear you experience such a big issue.
I recommend that  you contact our support here : https://www.arturia.com/support/askforhelp
Give them as much info as you can :
- your setup
- does it happen when MiniFreak is not connected to anything?
- firmware version
- can you try using a MIDI monitor and play the said notes to see what happens?
- Can you send a video showing the issue?

Kind regards