Admittedly we're going off at a tangent because I don't think your problem is wholly OS related...
But in a word, yes. On the one hand you're on a forum complaining that a modern app doesn't work properly, but your computer OS is obsolete and has been officially unsupported for nearly a year.
I have not 'complained.'' I have requested technical assistance (there is a difference). I'm here simply because I have encountered a technical issue with my Arturia product and so created a post regarding that technical issue, in the hope of finding a solution.
My OS: Yes, I am well aware of this as a
'potential' factor. This is why I specifically referenced my OS several times in my original post and even mentioned it as a possible factor regarding the issue and any differences between Windows 7 and Windows 10, such as in my Device Manager screen print (Note: 'possible,' not 'definitive,' nor 'root cause' as you seem to assume).
Because it's unreasonable that app and hardware developers like Arturia should be expected to continually update their products while at the same time retaining compatibility with obsolete OS's.
I don't know where you're getting that from. No one has ever asked or expected them to, certainly not myself. I simply mentioned what OS I was running, as a point of fact, along with other technical details and specifications available to me, to then inform somebody who possesses more technical knowledge than myself (and apparently, yourself) to hopefully ascertain the root cause of the issue.
Obviously, ever since Microsoft ceased their official support for W7 at the beginning of the year, pretty much all software developers have followed suit (this I already knew). But, just because a company no longer 'officially supports' a previous OS version, does not mean their new software updates will not work with Windows 7.
For example, are you aware that despite it not being 'officially supported', the brand new 'Arturia V Collection 8' is actually fully compatible with and works like a dream on Windows 7? (as does Pigments.) No, I bet you didn't know that, certainly from the way you're talking you didn't.
I also have dozens of other professional audio software (all fully working and currently up-to-date) to attest to that. In fact, 'IF' (emphasis on 'if') the root cause for the topical issue, does turn out to be the OS, then this will actual be the very first to have elicited any comparability issues with Windows 7 whatsoever, thus far.
Of course none of that matters if the apps and kit in use on your 'never online' collectors-item PCs are equally as old, but you're expecting modern apps and hardware to work just fine. When are the developers going to be allowed to call time on you? Ten years ago when Windows 7 was current, it would be the equivalent of complaining that something you just bought wasn't running properly in Windows 98.
Again, when did I complain? This is a technical report and request for assistance on a manufacturer's professional forum. There's a big difference between the two (I should know, I work professionally in an senior Ombudsman complaint department.)
Also, you'll forgive me for pointing out that your hitherto condescending tone towards my personal equipment (referring to my Windows 7 machine as a 'collectors-item PC', etc.) is not really conducive in helping me (or anyone else with a similar issue) in to finding a solution. Neither, have I found your contributions to be very helpful, which is the very reason I am here.
I would really like to get this thread back on track ASAP regarding my (and according to the first respondent, also other customers') outstanding technical issues.
Please, if you can't (or won't) help, beyond your unsubstantiated conclusion regarding the root cause for the technical error (which you have stated several times now, when not also berating me for running an older operating system on my predominantly offline PC.) Then, can I please thank you for the time you have expended and ask you to kindly vacate this thread, to shift the focus back on track, and allow others that may be able to offer more practical assistance in resolving this matter, to do so?
Thank you.
