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Author Topic: Beatstep Pro malfunctioning  (Read 975 times)

basicbasic

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Beatstep Pro malfunctioning
« on: November 07, 2019, 12:54:27 am »
I turned my BSP on the other day & it is malfunctioning. Here is a video of what happens:
https://youtu.be/qJTRKtP184E

It has been powered from a USB hub since I got it a few years ago, it has never left my house & has had no accidents or mistreatment.

Things I have tried:
- Reinstalling firmware - the MCC can see the BSP and I can reinstall/upgrade/downgrade firmware with no issues. When it reboots it still has the same issues.
- Resetting to factory settings via MCC. Reset seems to succeed but unit still has same problems.
- Hard reset - normally I can't do the power-on hard reset as the PRST LINK button is not working but I have managed to get hard reset to work a few times after resetting the firmware. Again, once it has finished the issues are the same.

I have taken it apart to check for any signs of internal issues (liquid damage, component failure) & can find none.

I have contacted Arturia support but was wondering if anyone else had seen similar problems. I can't find anything via Google.

It is probably long out of warranty but i'd like to at least try to resurrect it if I can.

Cheers,
Jamie

megamarkd

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Re: Beatstep Pro malfunctioning
« Reply #1 on: November 07, 2019, 07:57:10 am »
Damn! Is there any chance that a power spike could have run through it while you were not around?  I've had mine since the first release in 2015 but have never had any troubles.  Always powered from a USB power distro hub connected to a surge protected mains power board, not ever from a hub connected to a computer.
Currently running https://www.modulargrid.net/e/racks/view/1311723 / www.modulargrid.net, sequencing with KSP and recording with a Zoom (no DAW involved, for better or worse ;) )

basicbasic

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Re: Beatstep Pro malfunctioning
« Reply #2 on: November 10, 2019, 05:52:45 am »
Arturia support got back to me super quickly - apparently the main board has a fault and they will sell me a replacement which is a reasonable outcome. There was no mention of what might of caused it - a power spike is unlikely as I don't really leave it unattended. My guess is a component has failed. If I was set up for proper SMD rework I would have pressed for more info as I would assume it might be repairable.

basicbasic

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Re: Beatstep Pro malfunctioning
« Reply #3 on: November 21, 2019, 05:02:25 am »
After some TERRIFIC support from Arturia I got a replacement main board at a fair price and it's all working again :)

 

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