Hey VAU, I understand what you want to say, when you say, some of us would just be like: "i never buy a synth from them again because the OS update is not here already" , but thats really not all there is to it.
I, for what itīs worth, do feel like not buying any more Arturia stuff, and sure, the fact that the MB is still buggy and neglected after all this time plays a big role for this sentiment. But there is definitely more.
Yes, the poor MIDI Sync DOES make the MB unusable for me in quite a lot of live situations. That is a huge problem.
I would like to use it as the heart of my modular, but I need sync, and the fact, that the LFOs canīt play in synced cycles longer than a beat of the sequencer is ridiculous (try it, sync the LFOs and make them somewhat slower, and you will find, that they get retriggered with every beat. Drives me nuts). Not just as ridiculous as not being able to play triplets, but it feels more like bug, whereas the missing triplets rather feel like, I donīt know, a hint that the programmers themselves donīt make music at all?
Well, all that is sad and problematic and CAN render the MB useless (albeit only in quite specific contexts), but it would be tolerable, if there was some kind of feeling that anybody cared. And this brings us to the real reason, why people are upset and why Arturia as a company dies for me: Freakinī customer support! Man, if someone here on the forum would just say "hey guys, we understand you, itīs f*d up, but we canīt do it, the only programmer who understands the code of the Brute has left us and we are just helpless..." I WOULD ACCEPT IT AND GET OVER IT.
But simply ignoring all those customers that bought a 2000 (in my case) Euro synth? No way man. Making a feature request section on the forum and giving a flying f...ish? No way man. Telling us on FaceBook to go to the forum to voice our troubles, after we did that for years, and literally noone cares? No thank you, Arturia!
Cause you know what? There is another pretty important reason, why I donīt feel the need to spend my money and my time (figuring out a completely undocumented device on my own, finding issue after issue) on another Arturia product ever again: There is a lot of really awesome companies out there, that do a lot better. Since I have some MakeNoise gear, my MatrixBrute has become a beautiful, overpriced and very heavy Keyboard, that I sometimes start using as a synthie again but then I run into some issue and I end up on the forum, like NOW. I will not get into a debate about better sound, as that is a matter of taste, but if something would be going on with my O Coast on the scale of the problems we experience here, I am confident that they would fix it in the next month. And be really nice. And say sorry. And that matters. Really.
And you know what? The O Coast is flawless. Sure, it still gets the occasional update, but it wouldnīt need to, itīs doing everything as advertised.
I know, it is an unfair comparison, I know, I am just being butthurt, I know, I complain about wasting my time while writing a damn essay in an internet forum... But sometimes, just sometimes, I have this tiny glimpse of hope, that someone from Arturia does sometimes check the forum and sometimjes just cares a tiny little bit about us nerds out here, and thinks "well, guess I should tell them what the problem is", even if the Marketing department hates him or her for doing so.
Until then, I shall spend my money for some Mutable Instruments and keep believing in a better world.
