Line input 3/4 meters always active

[MWM]

In the Audiofuse software line input 3/4 always showing signal with nothing even connected to those inputs. Line 3 input is showing even more signal than line 4. If I get it to disappear momentarily by restarting, switching power modes ect. It always comes back to showing a slight signal at -60db. Also in ableton all inputs with a line input connection show a slight signal without any audio sent yet. What is going on? Is my product defective? This is very frustrating. Any help would be greatly appreciated. Thank you.

[Matt Arturia]

Hi,

What you see is in fact a DC Offset.

To quote our product manager about this subjet :

"By design, our dicrete-pro mic preamps don't have DC filter. What you see is the continuous DC offset <1Hz, way under audio range. This DC signal has no influence on the audio."

Some DAWs have an utility tool that can remove the offset signals like Utility in Ableton Live.

Regards,

Matthieu

[MWM]

Wow. So after buying a $600 dollar interface I need to apply my own DC offset removal to every track I record now? That’s very disappointing. DC offset is not something I want to deal with after buying a brand new product.

[OnAironaut]

What you see is in fact a DC Offset.

"By design, our dicrete-pro mic preamps don't have DC filter. What you see is the continuous DC offset <1Hz, way under audio range. This DC signal has no influence on the audio."

Hello!

I read somewhere that the DC offset issue is down to a grounded High Pass Filter pin on the A/D converter chip (AK5388?).

Could solving this issue in the hardware be as simple as desoldering the High Pass Filter pin (25) from the Ground and soldering it to the Power Supply Pin (26)?

Would this be a working option for the more courageous/adventurous of us who don't mind voiding the warranty?

Thank you in advance,
JS