Minilab Appcrash, please help.

[xsoundbyte]

Hello my name is Dario and I am from Argentina, my problem with Arturia Minilab not be solved by the support arturia.
I transcribe the answers in red, please i need help.
Attached images.
Thank you.

"I need to install and use my instrument Minilab another computer. I have 5 activations available and only one in use. When I want to use the minilab on another computer asks me to activate and shows ASC mistake APPCRASH.EXE not activate my AnalogLab. I need a solution to this problem. Windows 7 Professional 64 Bits."


Hi,
Please uninstall the ASC you've installed on this new computer and reinstall this one :
http://downloads.arturia.com/infrastructure/asc/soft/Arturia_Software_Center_v1_1_5_b865.exe
You can also have a look at this ASC-troubleshoot article :
http://www.arturia.com/faq/arturiasoftwarecenter/asc-troubleshoot

The problem continues, I use only demo mode.
Attached error image.
Please I need a solution for this problem.
Thank you.

However, please uninstall the ASC and reinstall it ==> http://downloads.arturia.com/infrastructure/asc/soft/Arturia_Software_Center_v1_1_6_b898.exe
Feel free to come back to me if still any problem or misunderstanding.
Yours musically,
Amine.

The problem continues, with the version 1_1_6_b898
Attached error image and operative system.
Please I need a solution for this problem.
Thank you.


Hello,
This is related to the ArturiaSoftware center agent.
This agent is pinging our server to confirm the validity of the license you are using.

At that step there is two opetions why the agent is crashing:
1- Please close down your firewall.
2- Are you using Ofline activation?

Thanks--
Arturia Technical Support
arturia_support@arturia.com


Good morning, the firewall is down and the internet connection is on line.
Attached image.
Please I need a solution for this problem.
Thank you.


Hi,
How about your computer's anti-virus ? do you have any ?
Are you using custom DNS ??
Yours,
Amine


Hi, This computer does not have antivirus.
DNS it is in automatic.This is provided by the Internet company.
Await response.
Thank you