Not Arturia specific, but I really miss the days when, if you had a query or a problem, you phoned a human being and they personally dealt with it. Radio silence was not an option.
It doesn't sound as if you were around before that. Once 'support' were often mostly completely absent. The best you could hope for were the existence of something called a BBS (Bulletin board system and they were few and far between) which required that you somehow had the telephone number and a telephone modem and communication software and then if lucky either the BBS would serve the public or someone had given you the password so that you could 'sponge' of this extreme benefit of being able to download a driver or something for something that you had acquired !
If you had tried that then you most certainly would not miss those days.
The best of days were when Creative Labs ruled and you got the impression that they earned money by the truck load (which of course they didn't but their European support were really that great !).
But having people doing nothing sitting all day other than talking in telephone with you costs a lot of money and requires a huge profit margin where many companies these days more struggle to survive if they do not have something close to a monopoly on something like e.g. Micro$oft had for decades !
After four months of Kafkaesque discussions, I've given up on Arturia support. I've come to accept my defective dial No. 14!
<----SNIP----->
I have written a longer account for those interested in never-ending sagas --> https://millieons.org/reviews/arturia
So ! you are not going to be happy with this !
But in short , I took a look at your own description of your 'case' and I find your capacity for self deceit amazing !
You largely denies playing by the rules and when stuff goes wrong then it's everybody else's fault than your own !
You buy the product in one name (apparently your given) and then when registering that which for you is something where support is so important then you register in a fictitious name ! I mean what is wrong with you if you can not see that that is a NO NO !
You casually just write that off as your habit !?
You even try to make it sound as if it is poor that Arturia can not magically find out by themselves that you bought it from them even when you didn't tell them from the start :
Quote :
04.08.2022:
Registered controller using a artistic pseudonym as name. It is a habit of mine to have an artist pseudonym and a birth certificate name.Quote :
14.10.2022:
Pointed out to Arturia support that I purchased the controller not from a reseller, but from their website under a different name. Explained to them that I used two different names: one for purchasing and one for registering the controller. Their assumption that there is an reseller is wrong.Then when you *finally* get support to agree to repair the unit and they ask you to return it to them for repair then your reaction is 'Sorry can't do that' ! Even though that you must know that most often that is procedure that things are repaired rather than replaced with new , you even claim that other places you would get better treatment. These days you can not expect companies to have the money to send you a new units for no good reason other than you would prefer them to send a new unit instead of you having to wait to get your own unit fixed !
(And what the hell do you expect them to do with the fixed one ? Like you would have accepted yourself to get another used one sent as replacement with scratches or whatever)
Quote :
08.12.2022
Arturia support sent me UPS shipment labels to send my broken unit in. Obviously the prospect of sending them the controller that I am using and then having to wait for months for a return, did not fill me with joy. So I replied that I would prefer that they send me a replacement and I would send back the broken unit using the packaging of the new controller.Also you apparently confuses automated emails with that they read forum posts because you are such an important person using fictitious names (or however it is to you !) (it is very much the standard that automated emails are sent to people , also in cases concerning warranty questions)
Surely it's annoying that you have to wait from 23.10.2022 until 08.12.2022 for them to process things and send you shipment label but you all the way through screw up everything only to afterwards turn around and say that none of this is your fault ! (dates referred to are from when Arturia seemingly has dug through you phony registration crap til you receive the label) (extra time may still be because you made it impossible for internal company automation to work by using phony registration)
Also you even write that you sent them a 'fairytale' , expecting that a mix of fiction and complex irony is the way to go ! :
Quote :
On 4.11.2022 I even sent Arturia Support a fairytale: My advice is , crawl back to Arturia support on your knees and beg forgiveness for acting as such a butt all the way through and ask them to send you a new return label so that you can return the unit so that they can fix your unit for you.
I have no intention of being rude though I am sure that what I wrote will be considered as such ! But it surely looks like if you need a serious wake-up call . So wake Up ! Please !