Keylab 25 not working

[PARKY]

Just unpacked my new Keylab 25.
Registered and downloaded and installed all the software on my Macbook. (10.9.4)
Software and updates loaded ok.
Plugged the USB Controller in and the LCD screen lit up with blanks instead of letters or numerals.
Thought it might be an insufficient power supply from USB port so I plugged ii into a power supply but got the same display error.
The Mac sees the controller but none of the software recognises it or responds to it?

Followed the Mac hardware error suggestion. Held SOUND+MULTI+EDIT for 5-10 seconds and got nothing. Tried holding and rebooting, still got nothing.
Any suggestions?
Pic if screen below

[Adrien]

Hello,

The software (Analog Lab) can not help changing the seting of your kl25, but use this
http://downloads.arturia.com/products/keylab/firmware/KeyLab_25_Firmware_1_19_mac.zip

it contains the latest firmware and the midi control center for the kl25 on mac.

install the midi control center, plug your kl25, and click on "connect/sync" button, it should recognize your KL25, then upload the firmware included in the ZIP using the midi control center.

If this does not work, contact the support.

http://arturia.com/support/askforhelp/issues

best

[Helper]

 
Hello
I use Win 7
I have the same problem
In Midi control Center is not posible to access to Syncronize button
1 - "Could not get firmware revision
When i try the Upgrade firmware i choose KL25.bin for win, it charge 100% and give allways de same messaje error
There was an error during the burn process: the conection with the device was lost

Please, what can I do?