KeyLab & Cubase 7.5 last version Problems

[Tharau]

Hallo, today i get my Keylab 49. Before i bought it, i don't know that they are so many Probs with Cubase and she KeyLab.

Iam German and my English is

Here my experience: The knobs and the Fader don't work in C7. (Standalone ok)
I testet a lot of presets in Cubase. Sometimes one or to Knobs or Fader works.
The second problem, the Pads don't play Chords ( only single notes). When i play the Pads with the mouse it play CHORDS.
Is here anybody who have no Problems with Cubase 7.5 and the Lab.

The last update is 6 Month old and nothing happened.
I don't see here a Statement from the Arturia Support??

Are they stop working on the Keylab???
Is there any chance to get the Lab working

..or should i bring it back to the Musicstore??
The only chance to use the Knobs and the Fader is MIDLEARN, when i learned all Kobs and Fader i can use them.

My Systhem: MacBook Pro 2011, Cubase 7.5 Latested Version.

tharau








 

[Dav1d]

Could you confirm the same behaviour with this file:
==> http://downloads.arturia.com/downloads/support/howto/pdf/KeyLab/Keylab_Cubase%20files.zip

[Tharau]

   …its much better now, i tested several Sounds in Cubase….and YESS all knobs and Slider are working correctly
The Pads are not working, they still playing only single Notes.

I can do the final Test when i got a new Serialnummer, in the moment i am in DemoMode
I bought my Keylab in MusicStore Köln. It was a return Delivery and the Software is still registered.

thank you for the Support.

[Jerome Arturia]

Hi Tharau,

Could you contact technical-inquiry@arturia.com in order to sort this authorization issue out?

Best,

J.

[Tharau]

I still done on Monday.

..but I got no feedback

[Jerome Arturia]

Hi,

Did you check your spam folder?

Can you provide me your ticket number please?

Thank you.

[Tharau]

Hallo, i checked my Spam but there is nothing in.

I don't get  a Ticket, i do another request on you website.
……wait……………..5min………..I don't get any Email from Arturia.

For 2 Weeks i changed my password,and i get immediately an answer.

regards Jürgen

[Tharau]

Here are the two CaseID. i copy from my Account.                                                                                                                                     173717   
173353   

…Jürgen

[Jerome Arturia]

Hi Jürgen,

We replied to all your mails but it seems our messages can't be delivered to your mailbox for an unknown reason.

Here's my original reply to your mail:

"Please send us a readable picture of the registration card or the first page of the user manual where the S/N and Unlock code are printed in order to sort this out. Keep the attachment under 1Mb."

Can you send the picture to technical-inquiry@arturia.com please?

Best,

Jerome

[Tharau]

Ok, very strange, i get still emails from Arturia: " Newsletter and i change my password without problems.

Tomorrow, i open a new Email Account and sent you the Pictures.

thanks for your help   Jürgen

[Jerome Arturia]

Hi Tharau,

Check your PM .

Best,

J