Spark buttons sticking out

[Djarze]

I got my spark the day it came out. Since day one some of the buttons stick out. Like the play button and 8,9 and some of the other buttons..  it makes it look ugly and cheap. Does anyone else have this issue? Or is mine defective...

[gfromstoke]

Hi Djarze,

Yes,  I got my Spark yesterday evening and it also has some of the buttons stick out.
Play button sticks out and also 1,6,7 & 11 on the 16 step sequencer.

I want to know if Arturia think I should send it back to my reseller?   Is this normal?
Will they bed in over time?

It has marred a little what I think is otherwise a brilliantly easy to use drum machine.

 

[keplinger]

The same in my case, some of the rubber buttons of the sequencer zone are higher, some lower. Not pretty!
Makes a cheap feel.

[guardner]

Yes!

here too... on my Spark it's Button 1-4 & Bassdrum...

[keplinger]

Why here is no response from the Arturia responsible? 

[Emilie]

Sorry for the delay, we wanted to compile more information before replying.
We have identified the cause of the "buttons stick out" problem:

The rubber fixing can sometimes be un-plugged from the internal upper-board.
This issue is now under control, and we will get back to you by email.

Thanks all, for your feedbacks.

Emilie

[guardner]

NICE&FAST SUPPORT!

congrats!!!

[keplinger]

NICE&FAST SUPPORT!

congrats!!!

Guardner you work for Arturia to spread positive mood, you do a good job man!

[gfromstoke]

Hi,

I received an e-mail from Emilie at Arturia this morning asking for photos of my issue so they could help me resolve.   I am very pleased with this recognition from Arturia.   As I said in my e-mail to Emilie,  life is never perfect and for me it shows the sign of a good company that they want to put their teething problems right as quickly as possible for us.   I'm really loving my Spark aside from these button issues,  which I get a sense that Arturia will sort out for us.   Also the turnaround time on this hardware issue has been pretty fast all things concerned - it has only been shipping for 8 days.

It is no big issue for me that they have had this fairly minor problem,  many companies have bumps in the road along the way,  so long as Arturia recognise it and help me fix it,  which it seems they are willing to do,  then they have not gone down in my estimations.

Good work Emilie.

Cheers

[guardner]

NICE&FAST SUPPORT!

congrats!!!

Guardner you work for Arturia to spread positive mood, you do a good job man!

HAHAHAHHAHAHA!
no no no...

I have ALL the products and i love them... i want to help to get them better, faster, user friendlier, AND of course i want to share my opinions and feature requests with the team.

It helped to sort some problems with my Origin, Analog Lab, and now with Spark!

This morning i sent my photos to Emilie already, so they can work on the problem.
My Bass Drum Pad comes out of the box, you can't play it like the other ones...

[keplinger]

For me there are many buttons that look even higher and some of them lower out!
This is annoying and wait a week for a new hardware too!
Would be the best if Arturia send us a new hardware controller, but that's probably the price you pay for it to be the first Owner...
(The world is not a request program, I know!)

[guardner]

Yes... i think we have to send our controllers to Arturia and they will fix it...
If this is the way we have to do it, how long do we have to wait to get it back!?!?
with delivery time at least 2 business weeks i think.

I have warranty and have the chance to get a new hardware and not a fixed one.

[keplinger]

So I sent my spark back to my instrument dealer, unfortunately all the other Spark controller at the dealer have the same mistakes.
I could have saved me. Now the same spark comes return...
What now love Arturia developer?
What happens next?

[Lovesound]

Hi, I am new to this forum. I was thinking to get a Spark in the very near future (online store Thomann), but this "button" issue now stops me from ordering one, until I definitely now Arturia fixed it for any future products and is offering an easy replacement service. I would assume many distributor have "old" models in their stock.

Otherwise, it is just what I am looking for.... Downloading the DEMO.

[keplinger]

You can work with the irregular rubber buttons, this is not a problem.
It's just not as nice and it made ​​me angry at the purchase price.
But like I said you can work with.
If you're into "old school" drum sounds, the Spark is good for it.
Or buy a Jomox XBase ...