SOLVED: "Your Arturia License number IS NOT listed in our database !"

[Greedo]

I get this message when i try to register my MiniMg V.
I have Arturia V-Collection and im using the license number from the plastic
card that came with the V-Collection.
I have doublechecked the number several times.
How could this be? 

Looking forward to try v2

[MGA]

I have exactly the same problem. I purchased the Vintage Collection and the CS80, ARP 2600 and Mg Modular register fine, but the MiniMg gives me the dreaded

"Your Arturia License number IS NOT listed in our database !"

 

Arturia, please fix this problem - I really want to try v2...

[Turbo_ginger]

same problem here too. V collection miniMg code wont register. Just tried prophet V, which worked fine...

[Mr-Emulator]

Is this a message from Synchrosoft? Then try to update your Lince Database in your Synchrosoft Control Center.

[Greedo]

No its a message from this site, when i try to register my miniMg v

[KindredSpirit]

Yep same problem. Tried to input my number off card out of V collection (which has worked in the past) but this time number not in your database.

Can't  use miniMg V at all now

[MGA]

I have exactly the same problem. I purchased the Vintage Collection and the CS80, ARP 2600 and Mg Modular register fine, but the MiniMg gives me the dreaded

"Your Arturia License number IS NOT listed in our database !"

I sent an email to Support and got one back in about 12 hours saying that my rego number was now added to the database. I was then able to register okay and v2 is now fully operational on my computer.

So, it looks like there are a whole bunch of Vintage box MiniMgs that did not make it to the database. I suggest that if you have this problem then email Support.

[dswtan]

+1 on the same problem -- I've just emailed support. My miniMg came as part of a V Collection set. Same thing for everyone else maybe?

[dswtan]

Update: quickly fixed overnight, even over the weekend! STUNNING SUPPORT!

And, O. M. G. -- the upgrade is SUPERB!! Thank you Arturia!!

[thared33]

I've got the same problem, though this only took place after the 2.0 update. It was working fine upon initial install, but as soon as the 2.0 update was run, it gave me this error. I shot over an email so I hope they get back to me soon.

[Greedo]

This is great!
I allso sendt a mail to Arturia with my license number and i got a mail today that my number is added to the database.
Thank you Arturia!

[Antoine]

@thared33
Could not find any request from your email address. Any case number?

[thared33]

@thared33
Could not find any request from your email address. Any case number?

Antoine,

I have no Earthly idea how this happened but after I sent over an email from the form on the Arturia site, it sent me this:

From:
"MAILER-DAEMON@ns21751.ovh.net" <MAILER-DAEMON@ns21751.ovh.net>
Add sender to Contacts
To:
XXXXX@yahoo.com

Hi. This is the qmail-send program at ns21751.ovh.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<list_agent@localhost>:
Sorry, no mailbox here by that name. (#5.1.1)

What address should I use to get the info over to you?

[thared33]

Antoine,

I just tried again but in another way. I used the official support from another registered product (Mg Modular) but gave the MiniMg info. It's case #75309. I think it went through this time 

[Turbo_ginger]

Where did you guys send your emails to get a successful response? i sent one to the general inquiry support, but haven't gotten anything yet.
Any