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Activation Codes // 3 strikes and you're out??
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Topic: Activation Codes // 3 strikes and you're out?? (Read 6108 times)
slowitdownmusic
Newbie
Posts: 2
Karma: 0
Activation Codes // 3 strikes and you're out??
«
on:
September 17, 2013, 10:16:15 am »
I've been a long time supporter of Arturias plugins and I own:
MiniMg V
Jupiter 8V
Analog Lab
Spark (hardware and software)
I bought a late 2012 iMac and have had nothing but problems with it, eventually they discovered that the logic board was fried and I've had Apple repair it.
Over the course I had various machine wipes and was told I had to buy a USB e-licencer, which I did.
They are now telling me I can't have any other Activation Codes or my account will shut down??
For someone who has been loyal to a software company in times where so many are using cracked software I find this response insulting.
Anyone else been through this and if so did you get it resolved?
Thanks,
Jamie
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Rebecca@arturia
Jr. Member
Posts: 98
Karma: 47
Re: Activation Codes // 3 strikes and you're out??
«
Reply #1 on:
September 19, 2013, 09:42:42 pm »
Hello Jamie,
The issue is your last 3 activation codes are from within the past 6 months. You have activation codes for all of your instruments from June, August, and only a week and a half ago.
Regards,
Rebecca
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slowitdownmusic
Newbie
Posts: 2
Karma: 0
Re: Activation Codes // 3 strikes and you're out??
«
Reply #2 on:
September 19, 2013, 10:52:21 pm »
Rebecca,
So a company of Arturia's stature doesn't do goodwill to loyal customers then?
You've twice now ignored my reasonable explanation for the code request.
Your colleague told me to buy an E Licenser to resolve this which I did, there's absolutely no consistency with Arturia's ways to dealing with customer issues and I should not be punished for having problems with my iMac.
I ask you take another look at this, cancel and reissue me new serials at the very least your companies response is appalling.
Regards
Jamie
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pb21
Apprentice
Apprentice
Posts: 11
Karma: 0
Re: Activation Codes // 3 strikes and you're out??
«
Reply #3 on:
December 28, 2013, 04:39:34 pm »
As a brand new customer 1 week and had a win 8.1 failure already and a blocked activation code and certainly as a new adopter of latest software I get many issues and need to do re installs a lot. I am now getting jitters at having spent 200 euros on the v collection and a possible threat of completely being blocked in the future. I wish I had looked at the forums before purchase because it would have changed my decision to purchase.
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skeletor95633@yahoo.com
Apprentice
Apprentice
Posts: 4
Karma: 0
Re: Activation Codes // 3 strikes and you're out??
«
Reply #4 on:
March 01, 2014, 01:39:35 pm »
And where exactly is this policy stated PRIOR to purchase on the product page? This is post-facto and arbitrary.
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Activation Codes // 3 strikes and you're out??