Origin won't boot

[Philippe]

It can be the USB firmware or a hardware failure around the USB controller. This last possibility is very rare, so trying the tech note 2 is worth it.

BTW, have you been contacted by the support?

Thx

[tomoe97]

Yes, I was contacted by support and have received the tech note 2 instructions. I'll report back about the outcome.

[tomoe97]

I followed the instructions for TechNote 02, but I've run into a problem: my PC running Windows 7 in 64-bit mode won't install the driver, which is designed for Windows XP SP2 (32-bit). Is there any way around this? Is there a version of "CYUSB.INF" that will run on Windows 7 (64-bit)? Or do I have to locate an old PC running Windows XP in 32-bit mode in order to update the USB firmware?

[Philippe]

Hi Tomoe97,

Replace the CYUSB.INF in the tech note 2 archive file with the attached file (which is a patched version including the 64 bit systems).

IMPORTANT: the attached file is named CYUSB64.INF to make easier for you to distinguish between the original file and this patched one. When you copy this new patched file into the folder containing the old one, DON'T FORGET TO RENAME IT TO CYUSB.INF

[tomoe97]

Many thanks for creating a 64-bit version. However, for some reason, I'm not seeing the attachment to your message. Can you send it to me via PM? Thanks.

[Philippe]

Tomoe97, I've sent you a private email.

[hermitnerd]

I have found that now none of the Origin forums display attachments. They let you choose a file to attach but it doesn't show up once you complete the post. This is relatively new behavior. Can this be fixed?

[Philippe]

I have noticed that also. The guys in charge of the forum management know about this problem, hopefully they'll find a solution.

[mmp]

Can someone at Arturia tell me where my instrument is and when it might be repaired?

It was delivered to the US distributor in October. 

All links to my technical inquiries are gone and non of the Fogbugz reply links work anymore.

I have been trying for nine months to get my instrument repaired.  I am beyond impatient.

Please help!!!!

Regards,

MM

[mmp]

i just realized my forum email address was obsolete.

If anyone has tried to reach me by email please try again now that the address has been corrected.

[hermitnerd]

Hope you get your Origin back soon man.

As another Origin friend said, "this is a lifetime synth". I hope it will last us a lifetime...

[mmp]

I finally heard back from Arturia. 

After three & a half months at the US offices, it has been determined my Origin needs to be shipped to France.  I have been told it will be shipped there in the next "week". 

Previously I was told if the US office couldn't repair the synth, they would swap it out.

I have been playing synths professionally for forty years now and have never been treated this badly by any company.

[mmp]

Well, I think I might have a vintage instrument by the time Arturia repairs my Origin....

[mmp]

Its still waiting to be shipped to France seven weeks later.

[mmp]

Thanks to the US distributor Steptimeware, I am getting a replacement unit today.

After eleven months, I think it is a fair deal.

So, as the OP, my issue is finally resolved.