October 04, 2023, 02:18:48 am
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: Tech support form on website  (Read 843 times)

Wayne Tapia

  • Guest
Tech support form on website
« on: April 21, 2023, 06:05:39 pm »
When filling out the form for tech support on the website, it gives you no way to enter the product you are writing aboutÖ that field comes up with no options where there should be a list. You cannot type it in either.
You can fill out all other lines on the form, howeverÖ

Trying to get tech support for a MiniFuse 4 malfunction

LBH

  • Hero Member
  • *****
  • Posts: 4.920
  • Karma: 261
Re: Tech support form on website
« Reply #1 on: April 21, 2023, 07:29:13 pm »
Hello,

Log into your Arturia account and contact support from there.

Wayne Tapia

  • Guest
Re: Tech support form on website
« Reply #2 on: April 21, 2023, 09:14:49 pm »
I did. From 3 different browsers.

waynetapia

  • Apprentice
  • *
  • Posts: 12
  • Karma: 0
Re: Tech support form on website
« Reply #3 on: April 21, 2023, 09:22:09 pm »
This is a screenshot on my iPhone

Tried Firefox and Chrome on my desktop to no avail.

I was logged in to at account

LBH

  • Hero Member
  • *****
  • Posts: 4.920
  • Karma: 261
Re: Tech support form on website
« Reply #4 on: April 21, 2023, 09:27:28 pm »
Strange. I just tried, and i get a product list in the dropdown menu.

It does'nt look like you need to enter the product. I tried to send a form, and the Your Product textfield does'nt turn red as others do.
So can't you post without filling that field?

waynetapia

  • Apprentice
  • *
  • Posts: 12
  • Karma: 0
Re: Tech support form on website
« Reply #5 on: April 21, 2023, 09:42:24 pm »
As I said in the OP, I can fill the rest of the form out (which I did)
That was 2 days ago and I havenít heard back. Iím assuming itís not registering properly or routing to the right set of eyes.
This is frustrating AF

LBH

  • Hero Member
  • *****
  • Posts: 4.920
  • Karma: 261
Re: Tech support form on website
« Reply #6 on: April 21, 2023, 09:45:52 pm »
I don't see you've said you have posted.

Have you seen in your spamfolder if there is an reply from Arturia?

Normally you get a auto post at once. And then response after 24 hours - only workdays count.

waynetapia

  • Apprentice
  • *
  • Posts: 12
  • Karma: 0
Re: Tech support form on website
« Reply #7 on: April 21, 2023, 09:49:23 pm »
I said I could fill out the rest of the formÖ
Iíve received nothing at all. Tried a few times now. Itís never been an issue before.
Iíve been a Arturia user for years.

LBH

  • Hero Member
  • *****
  • Posts: 4.920
  • Karma: 261
Re: Tech support form on website
« Reply #8 on: April 21, 2023, 09:55:18 pm »
You made it sound like the issue was about the textfield.
The issue apparantly is you did'nt get an response on a form you posted.
Never mind, We got there.

Unfortunately i have no idea what's going on. As said, it seems to work here.
Perhaps you can try to contact Sales Support about the form issue.

Perhaps Arturia will reply here, as they do sometimes.

waynetapia

  • Apprentice
  • *
  • Posts: 12
  • Karma: 0
Re: Tech support form on website
« Reply #9 on: April 21, 2023, 11:17:48 pm »
Apparently I rattled the proper cage, as it gave me the dropdown list. Lets hope I get a response from Tech Support.

LBH

  • Hero Member
  • *****
  • Posts: 4.920
  • Karma: 261
Re: Tech support form on website
« Reply #10 on: April 21, 2023, 11:53:02 pm »
That's good to hear.
Good luck.

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines