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Author Topic: Prophet V3 Not Installed  (Read 3208 times)

Nathan Poorman

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Prophet V3 Not Installed
« on: December 23, 2022, 01:05:37 am »
I've made multiple attempts over several days to install Prophet V3 from my V Collection 8 license via the ASC tool on macOS 13.1, but still results in "Not Installed" status. Same for CS-80 V3 and Piano V2. I've entered a help ticket to Arturia Support twice, but have not received a confirmation email for the help tickets, nor any contact from support about the tickets. This seems rather unusual for Arturia, as they have been very prompt to respond to my inquires in the past.

Is anyone else experiencing this "Not Installed" issue and/or lack of response from Arturia support recently?

MajorFubar

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Re: Prophet V3 Not Installed
« Reply #1 on: December 23, 2022, 10:24:07 am »
No to either, but it's very likely their support offices are closed for Xmas break.
2022 Apple Studio Max 32/32/2TB Monterey V Collection 9 Analog Lab 4 + 5 KeyLab 88 KeyStep

alien

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Re: Prophet V3 Not Installed
« Reply #2 on: February 21, 2023, 09:09:27 am »
Hello

I have the same problem here is there a solution

friendly greetings

MajorFubar

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Re: Prophet V3 Not Installed
« Reply #3 on: February 21, 2023, 04:24:51 pm »
Try the long-winded method of installing the app directly from the downloads page instead of through ASC. Some users' OS's / computers are configured in a way which will deny ASC the right to install software due to privilege-issues, requiring that you personally authorise the installation of each app separately.
2022 Apple Studio Max 32/32/2TB Monterey V Collection 9 Analog Lab 4 + 5 KeyLab 88 KeyStep

 

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