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Author Topic: Does anyone else feel like this about Arturia?  (Read 2652 times)

devil dawg

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Does anyone else feel like this about Arturia?
« on: December 16, 2022, 09:26:23 pm »
Is arturia going out of business?  If you look at the forums, many of them are very old dates; posts on social media are old; the videos on yt for training are very outdated.  What's the deal?  Why aren't there more up to date training vids or manuals on using your amazing equipment?  So I figured either you're going out of business - OR - you really don't care about the customers buying your products enough to show real up to date training vids?

Does anyone else feel left out in the weeds?

gregorius

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Re: Does anyone else feel like this about Arturia?
« Reply #1 on: December 23, 2022, 11:00:46 am »
I've had a horrible time with their customer support and in the end gave up in despair. If that is any thing to go by, then yes I would think the same.

For anyone interested in how customer support should not be done, I wrote about my experience --> https://millieons.org/reviews/arturia

Sad One

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Re: Does anyone else feel like this about Arturia?
« Reply #2 on: January 05, 2023, 01:21:33 pm »
Yes it appears they are struggling. Here we are three months after the release of Ventura, yet no compatibility is on the horizon. An inquiry with support resulted in a non-answer. It would seem that the cost of using Arturia products now includes having an un-upgraded machine left on Monterey to run their software.

Matthieu_Arturia

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Re: Does anyone else feel like this about Arturia?
« Reply #3 on: March 30, 2023, 12:19:07 pm »
Hi everyone,

I'm very sorry to read all this, also not sure to understand your point of views.

devil dawg, have you been to youtube, Facebook, etc, recently? There is like a lot of new content to check.
"... to show real up to date training vids? ..." I suggest you check this : https://www.youtube.com/channel/UCkOvrKzWT6FW9DTSceCDoCA

gregorius, i think someone did answer to your story here : https://forum.arturia.com/index.php?topic=83668.msg194553#msg194553

Sad One, you should know that we are now compatible with Ventura : https://support.arturia.com/hc/en-us/articles/6254040190108-Compatibility-with-macOS-Ventura?gclid=CjwKCAjw5pShBhB_EiwAvmnNV1q0rVUW3H3dPmIcmhzxe0vR5Ie3ZKeLH84bwf80QOseUdGUHV8LbBoCeVAQAvD_BwE

Hope that answers some of your questions.
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