June 04, 2023, 04:45:57 pm
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: De-authorising Arturia software on a sold computer  (Read 6027 times)

MajorFubar

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1.176
  • Karma: 67
De-authorising Arturia software on a sold computer
« on: December 31, 2016, 11:33:35 am »
Hi everyone I use V Collection 4 and 5 on three computers, one of which I recently wiped and sold before deactivating / de-authorising the software. Consequently the Arturia Software Center says I only have two spare activations. There doesn't appear to be a way to remotely de-authorise the machine from the ASC nor from 'My Arturia' online. How can it be done?

Thanks
2022 Apple Studio Max 32/32/2TB Monterey V Collection 9 Analog Lab 4 + 5 KeyLab 88 KeyStep

Scubadog2008

  • Apprentice
  • Apprentice
  • *
  • Posts: 4
  • Karma: 0
Re: De-authorising Arturia software on a sold computer
« Reply #1 on: February 04, 2017, 02:37:36 am »
I have a similar question.  My main machine has developed some hard drive issues and I want to do a complete wipe and reinstall of Windows 10.  BUT, before I do so, I want to know how to deactivate the copy of all that Arturia software on this machine, with the intention of reinstalling it after I reload my system.

MajorFubar

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1.176
  • Karma: 67
Re: De-authorising Arturia software on a sold computer
« Reply #2 on: February 04, 2017, 11:15:18 am »
In your case it's easy: log into Software Center, click the tab with the three cogs on it and click the button which says 'deactivate all'. In my case the machine was already sold before I thought of deactivating the software, and the fact there doesn't seem to be a method for me to centrally manage my activations is ludicrous.

I've also quickly learned that it's pointless asking off-the-wall questions on here. It's a sparsely-populated users' community contributed to by peers, and while I have had some help with a couple of 'newby' queries when I first got started, if no one's had the same problem as you, you won't get an answer. Originally, I stupidly thought it would be periodically visited by an Arturia product specialist, capable of answering pretty much anything. But it isn't.
2022 Apple Studio Max 32/32/2TB Monterey V Collection 9 Analog Lab 4 + 5 KeyLab 88 KeyStep

codekiln

  • Apprentice
  • *
  • Posts: 14
  • Karma: 0
Re: De-authorising Arturia software on a sold computer
« Reply #3 on: November 18, 2022, 01:09:13 pm »
For people who arrive here via google, this now appears to be possible when logged in at https://www.arturia.com/myarturia#products - press the X next to the authorization in the drop down for the product. I haven't tried it, but it looks like it should be supported.

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines