ASC can't connect to Arturia servers

[LBH]

Down again 

Hi,

Just tested. It's working here. Try again.

[Schorsch]

Hi,

just checked again, the connection problem remains (see attachment)

[LBH]

Hi,

just checked again, the connection problem remains (see attachment)

Still nothing wrong here.

If you are sure, that everything is working at your end, and you use the correct logon, then i suggest you contact Arturia support. I assume you can log on your Arturia account to do this.

You could try to reinstall ASC first.

[Schorsch]

Thanks - re-installed ASC and it works now 

[LBH]

Thanks - re-installed ASC and it works now 

Great that worked. Thanks for reporting back.

[Jon Nelson]

I am now having this problem for the first time. I keep getting the error "Can't connect to the Arturia severs"

ASC will not even let me type in the fields where my email address / password is, although I could reset my password (which I tried, didn't work - even though I can login with new password into Arturia main webpage).

Searching the forums shows that this problem appears to have occurred for several users over the past 4 years or so. I've re-installed ASC several times with and without reboots, but that has not worked. I've also deleted the ASC folder in the /Library/Arturia/ folder. That has removed my login from the ASC login screen, but still won't let me type in my own login/password at the login screen when ASC opens after re-install.

Everything was working a week ago. Sent them an email request for help. I've been able to log into my account on the Arturia webpage, and even change my password. But I haven't been able to type anything into the fields in the ASC. It shows my correct email as the account login, but ... again, can't type anything.

macOS Monterey 12.1
Mac mini with Apple M1
(I know, I know, but it was all working before with this hardware/OS)

I'm wondering if there is an issue with the Arturia servers? Frustrating.

[MisterProDucer]

Can it be that this is again the case now? My ASC Can't connect to the server, and my internet is running normal...

[atari400]

Hi All,
Glad I found the forum as I am experiencing this issue and thought I was doing something wrong.
Received a Keylab MK II 61 for Christmas and was trying to set it up this afternoon but got stick at the Arturia Software Center server connection issue.
I have tried uninstalling, re-installing and installing and older version of ASC, but no luck.
I filed a support request but have yet to hear back.
Given that so many people are reporting the same problem it sounds like it is a server side issue.
Cheers !

Windows 10

[jeff586]

I'm getting the same thing in NC.  It was working fine last night.  I can use my DX7 V and Snyclavier V because they are paid for, but I am still paying for the Emulator 2 so I guess that's why I can't use it offline.  Hope they get the servers back up soon.  Anyone else on the east coast of the US having this problem or is it everywhere?

[jamsden]

Same here, it worked earlier today, but not now.

[nanovolt]

My copy of ASC can't get through to the servers either, but I can login on the Arturia website.
I guess I'll try again tomorrow.  Perhaps the server admin is simply on holiday break?

[armandhammer]

I can't log in to ASC either.

[MajorFubar]

Holiday 'traffic'. This problem happens literally every year, and whenever Arturia has promotions on which cause the servers to go crazy with new users registering products. Keep trying.

[armandhammer]

Seems to be working now.

[tintala]

same here, but now ASC wont open