When I got my new Keylab 49 Mk 2, I expected it to work with Logic straight away.
It seemed to work fine with Ableton Live.
However, out of the box, MIDI notes, chord recognition, pitch, modulation were all working, but DAW transport controls and track sliders etc were not working. In fact, these buttons appeared to send MIDI note numbers.
I couldn't find how to fix this on this forum, or in the FAQ's, so contacted Arturia support. I got a very fast reply from Leo and his clear instructions solved the problem for me. I have attached the instructions which include helpful screenshots in a pdf.