Hello,
I have a brand newan Arturia Keystep.
I am connecting it to my iMac via the cable supplied, straight into the usb on the iMac(not a hub).
The key step is lighting up so is receiving power, however, It is not been seen by the Arturia Midi control centre, the software says there is no device connected.
I am unable to do firmware upgrade as the Keystep is simple not seen as connected.
It does not show up in my Logic pro x (Version 10.4.1. I have tried all the steps on the Arturia troubleshooting page, deleting devices in the Audio Midi setup etc..
I am beginning to come to the conclusion that the keyboard it self is malfunctioning?
My operating system is macOS Mojave 10.14.2,
I have also attemted to connectit to my Windows 10 PC with midi-ox installed to detect any midi device. again the keystep does not show up.
Has anyone had the same problem and fixed it or am I missing something in the setup of the keylab.
All help appreciated.
Thanks folks
