Arturia Keylab 61 one of the keys has suddenly stopped sending midi signal

[zenuh]

Hi everyone. Im a newby and Ive been having many issues with this controller. All of them I can accept except the one that yesterday has started. I openned Ableton and I had the bad experience of having the key D#2 not sending midi signals. I have searched all the internet about this issue but all I could find was broken keys reparing which is not the point here. I have pressed - and + buttoms to turn on so I woudl have it reset it, it was useless, opened up midi control soft tweaked around no sucess either. I would highly aprecciate if some of you expertise could post some hint. The controller has become useless this way. Thanks in advance.

[Koshdukai]

That seems like an hardware issue for sure.

Best option would be to return it to the store or contact Support 1st:
https://www.arturia.com/support/askforhelp/issues

[zenuh]

That seems like an hardware issue for sure.

Best option would be to return it to the store or contact Support 1st:
https://www.arturia.com/support/askforhelp/issues

Really? I live in Rio de Janeiro , no hardware support here....Is there any chance I could check it out by myself?

[Koshdukai]

oh I see 

Well, as I said, the best (official) answer would come from Arturia's Support in this case.

Use that link in my previous post for that.

[yorkeman]

Are you using Live 11 ? If so there is clearly a problem with this upgrade and the Keylab range. I'm trying to sort it out, but if you have 11, then its probably NOT the keyboard. test as follows.

1 Run a vst plugin in a virtual host like Nanohost. Does  the missing key now play ?

2 Reinstall Live 10. Is this ok ?

If the answer to either or both is yes, It's almost certaing not the  Keyboad.

Final poof; download a demo copy of Bomes Midi Translator Pro (google it) and shut lLive down and connect Bome. Press the key. Do you see note on/off? Yes, again the keyboard is good.