KEYLAB 49 Fader/Pot Problems. What is the deal with Arturia QA?

[brandonpturner]

This is the second Arturia product I have purchased and the second Arturia product that has failed to perform.

Issues so far:

1. Param & Value Pots. The values for these change erratically between 61 and 67. 61, 65, 62, 67, .... 63... I just don't get it.
2. F4. This is a bigger issue. The F4 fader is completely useless. If I push it against the left side of the track, it jumps to the top, if I let go, it jumps back down to the bottom. I am not able to use it to control anything in between.

I just ran the firmware update to 1.33 in an attempt to resolve. So such luck. Come on you guys. These products are so beautiful. I am on the waiting list for a Beatstep Pro. Do I really need to give up on Arturia all together? What's the deal?!

- Brandon 

[Wigo]

Hi!
I have the same problem with fader F8 in my KeyLab 61.
I change the firmware to 1.33 and it don't help me.
I don't know if  it matter: when i finish flashing firmware I have always message "Error during the burn process. Device now connected but not synchronized". In my opinion firmware works well.

If anyone knows what to do?

Andrzej

[Ian Kennington 1821]

open midi control centre and change the knob value from relative to absolute. page 26 of the manual tells you why.

[fredforever]

This is the second Arturia product I have purchased and the second Arturia product that has failed to perform.

Issues so far:

1. Param & Value Pots. The values for these change erratically between 61 and 67. 61, 65, 62, 67, .... 63... I just don't get it.
2. F4. This is a bigger issue. The F4 fader is completely useless. If I push it against the left side of the track, it jumps to the top, if I let go, it jumps back down to the bottom. I am not able to use it to control anything in between.

I just ran the firmware update to 1.33 in an attempt to resolve. So such luck. Come on you guys. These products are so beautiful. I am on the waiting list for a Beatstep Pro. Do I really need to give up on Arturia all together? What's the deal?!

- Brandon 

Hello Brandon and admins,

I have the same 1) erratic problems from start and 2) it's not F4 but F8 that is completely out. ?
What's the solution please?

Fred

[geocordova]

Guys, anyone has the solution to these problems?
I'm having problems with my F9, value is keep on jumping even without moving the physical fader itself. Help pls.