Microbrute octave down button unresponsive

[bigchip]

As the title says, my microbrutes octave down button sometimes doesn't work. The up button appears to work fine and you can shift up octaves as fast as you like but the octave down button is unresponsive. sometimes also if you hold the octave down button for a shot time the octave changes down. Its like the button press for the octave down button is picked up less quickly than the octave up button. Anyone else found this or is it just me?

[Jerome Arturia]

Hi bigchip,

Could you send a video of your issue to technical-inquiry@arturia.com please?

Best,

Jerome

[spydabee]

Yes, this happens on mine, too.

[nbugayev]

I have the same problem. Is this a physical issue that can be fixed with cleaning / changing the contacts? Or is it a software issue?

[JayBee808]

I am experiencing the same issue as well.

[Padawan]

Hi all!

I'll invite you to address a ticket to technical-inquiry@arturia.com

Best,

[aeric_7734]

I'm in the same boat, only it's an issue with my Octave Up button. Works only about half the time. Unfortunately outside of zZound's exchange policy and Arturia's warranty info in the manual is exceptionally vague. Submitted a ticket for tech support Sunday, ticket # 182261, and no one has followed up. Awesome. It would be great to get word back from Arturia at some point...

[CaptainRockout]

Did anyone ever get any resolution on this? My octave down button started having issues as well a few months ago. At first it wouldn't work until the second or third press or a long press, then it took several tries. Now it doesn't work at all. I've been going back and forth with customer service for two months, often weeks between responses. Recently I was told to get a replacement from where I bought it so I contacted them and they are saying since it's under warranty I have to go through Arturia. I'm worried I'm just going to be stuck with it or paying a lot of dough for a repair. At this point I'm tempted to open it up and see if it's a contact issue.

[Arturians]

SAME HERE - any solution?!"?