Consider yourself LUCKY! I'm in the same boat, i've been given the run around for the better part of a year. This is what Arturia's staff does... You send them an email, they respond, weeks if not months later. The ask you to "confirm your coordinates", you send them a response telling you where you're at, then another month goes by and they tell you to ship your thousand dollar piece of hardware off to some address. In my case I simply asked them before sending my unit off what their repair policy was and if there would be any sort of communication/confirmation while my Origin was out there being repaired, and you know what their response was? NOTHING! I haven't heard back from them since... This has been a nearly year long battle and I've gotten nowhere with them. I am absolutely furious. As a costumer who spent thousands of dollars on what I thought was their flagship synth, i've been treated (we've been treated) like absolute shit. There isn't any excuse for this, it's beyond pathetic. We're being taken advantage of, plain and simple.
So if anyone is listening at Arturia, i'm waiting...
