Minibrute serial number for warranty registration is too long?

[JnC]

When I go to the Arturia registration website page, it has several fields with 'XXXX' to indicate how many digits of the serial number to enter per field. But for a hardware device such as the MiniBrute, there are too many digits (and the website responds that the partial serial number has been registered to someone else).

How do I register my MiniBrute?

Thanks in advance, and I absolutely love the thought that went into this instrument. Nicely done!

[Bruno@arturia]

please try using the serial on the sticker under the machine, not the one given as an example on the registration card.
indeed number of XXX is wrong for hardware but it should work fine.

[JnC]

Yes, I had used the number from the bottom sticker when I encountered the problem.

The solution was to keep entering numbers into a field until it wouldn't accept any more digits, then move to the next field.

[tuhutum]

Hello,

 me to trying desperately to register microbrute ,I have the same problem ,

13 digits but the result in the form xxxx xxxx xxxx x,

is not accepted,I tried everything.

The hint filling up digits as hinted above ,doesn't work for me.

I want to get into the machine to change MIDI channel.

What can I do?

It is actually disapointing to buy a gorgeous machine like mikrobrute and not being able to register it.

Regards!

[Bert]

It's not that hard as it may seem: use your 13 number serial numbers like this: xxxx-xxxx-xxxx-x and it wil work fine.

[Sa.Du]

Hello!
I have the same problem,I try everything and nothing happen!
5101 start code.