Jupiter-8V crashes Pro Tools

[tuckerconnelly]

Oi, it's been 6 days without a response from support, so coming to the forums. (Which I'm kinda miffed about 'cause I just gave this company $400).

Jupiter-8V seems to crash Pro Tools when I open a  session with it in it. If I just straight-up load the plugin, it's fine, until I close and re-open then sessions--then Pro Tools crashes.

I've got:

Pro Tools 11.3.1
Windows 8.1
32 GB ram
Intel i7 4930k processor
The latest Arturia plugs

Two other issues: the tempo-synced arpeggiator doesn't work (no sound comes out), and portamento always starts from C0, no matter what note I play.

Any ideas on how to fix the crash or get the other issues worked out?

[tuckerconnelly]

Support got back to me

They sent me a beta download for the next Jupiter version

But it didn't work until I created a new session and re-imported everything using session import, so give that a shot if you're having the problem

But now everything is working

[ben arturia]

Nice if it's fixed.
I guess something was wrong in your PT session.

[tuckerconnelly]

Alright guess it wasn't fixed. Almost sure this is a memory issue. It only happens with large sessions or when I have multiple apps open, when memory usage is at 50%. When it's at 30% all's good.

Maybe has something to do with 64 bit? Like using more memory than 4 gigs.

[tuckerconnelly]

I can replicate it 100% now. I can open up a ton of instances of Jupiter, everything's fine. Then, I put a ton of cpu-intensive plugins on, say, 5 instances of Waves Soundshifter Pitch plugin, the next Jupiter I put down crashes Pro Tools.