KeyLab 88 Random high velocity - warranty?

[jimBroski]

Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!

[Terrym]

Hi jim im not getting this on my kl88 . maybe try installing the firmware again .worth a try .


regards


terrym

[baromaro]

Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!

Same problem here with the last firmware update.

[DShip_Keyz]

This definitely seems to be a firmware issue and I have been pretty much ignored by Arturia about it....My retailer was kind enough to ship me a brand new KL88, but unfortunately it already had the newer firmware installed and within minutes of activation, I started getting the 127 velocity spikes. I am very upset as a result of this....it makes the board difficult to use. I need Arturia to at least acknowledge the fact that this problem exists and then start making steps to correct this. I am on the verge of of considering them a bad company as I have been dealing with this since November of last year when I got my first one....

[Terrym]

HI , i have 2 kl88 and i did not come across  this problem when testing . there not at my home at the moment due to space but one has the old firmware and the other with the latest . i will be bringing them home next week so ill test for you ,but  i did play with these for a while and never got vol spikes . have you tried recording the midi and see if its showing up in a track ,and whats your set up and software.

regards

terrym

[Marty]

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs.

Hi there. I have a same problem with firmware 1.0.10. Very frustrating

[DShip_Keyz]

Well guys, there is a possibility Arturia has heard our complaints....There is a new firmware available on the Arturia website version 1.0.17. I don't have any details on what this firmware update addresses, but I am praying it's the problem we are all having. I will download and post here as soon as I can.

[m1ke]

Have you been successful, DShip_Keyz?

[ben arturia]

1.0.17 should fix your problem !
We have been working on those bugs !

http://www.arturia.com/products/keylab88/resources

[DShip_Keyz]

Yes! Everything is now working as it should on this. I have tested over the past few days. Thank you Arturia!!!!

[Fatsoundog]

Hi guys, i bought a KL88 yesterday and i have the same problem even after updated at firmware 1.0.0.17...it seems to be a velocity issue, when i play louder on the keys the KL88 generates random notes with a velocity value of 127
please help 
thanks
F

[vegarfj]

Hi,
I´m also experiencing this problem, even after installing 10.0.0.17. It seems to have been slightly better after the upgrade, but it is still annoying and is a huge drawback. Please investigate this further.

rgds
Vegar