MICROBRUTE ADSR envelopes non functional - Customer Support no where to be found

[I_AM_KIRA]

Hey All,

I purchased the microbrute a little less than 5 months ago. While talking to customer support what we thought was a firmware issue turned out to be a hardware problem. Since then customer support completely gave me the cold shoulder (reps name was Amine) and has not replied to any of my emails regarding requesting a return merchandise authorization. I cannot get in contact with any of the customer service staff via email and there is no other contact information. Has anyone else experienced this lack of professional and customer support?

[I_AM_KIRA]

Almost 2 weeks and no action or response by ARTURIA. What is going on with the customer service in this company? I just keep getting jerked around and nothing gets done. I was in contact with Rebecca who said she would issue an RMA, gave me the address to ship my synth, but failed to provide a call tag number. Anyone else experiencing this with customer support?

[spillane]

I think Arturia is known for that (unfortunately)
They are just loosing customers though.