Hello, I was one of the first people to buy a key lab. I've been with it since it hit the markets. Although there were some software troubles in the beginning, I am happy that Arturia made software improvements with the Drivers and MIDI control center.
About a month ago my middle B key broke and I sent in a help ticket to see what I could do for it. I got in contact with someone named Amine who told me they could send me a new key bed to install by myself. At first it seemed like great technical support. He was very active in replying to my emails, but then one day he suddenly stopped replying. The last email I sent him was a copy of my receipt as a proof of purchase; after four days I sent another email asking if he sent the key bed or not.
Still no answer, I sent in another ticket to make sure Amine was alive or something. I waited and checked the website only to see that my ticket was opened and closed but I never got a email or any help. I guess I gave them the benefit of the doubt that they must've have shipped the key bed... A month later I am still with a broken B key.
I find the forums are my last hope because there is no phone number for customer support (at least one that I couldn't find). If there are any Arturia specialists that could help me that would be wonderful... I love the key lab but with this kind of customer support I doubt I will buy another Arturia product again if this is not fixed. I have been holding off on reviewing the key lab on amazon as well. I would hate to leave a negative review. Please someone help.
