Spark 2 ??

[Seiishu]

I've sent Kevin a PM. Is there any specific email I should use to get in touch with somebody who could shed some light on this problem?

[Kosmology]

New Technical Support Request when logged into your main Arturia account.

[Seiishu]

OK, thanks. I will do that now.

[Seiishu]

I made a ticket yesterday, still no respond from anyone at Arturia. I've got a confirmation email  like this:

Thank you for your message. We have received it and will get back to you as soon as possible.
We use FogBugz to keep track of our incoming email. You can check the status of your message at the following URL:

http://fogbugz.arturia.com/fogbugz/default.asp?********************

You may want to save your case's tracking ticket: 1********************
Please reply to this message if there's anything else we can do for you.
--
Technical Support inquiry
technical-inquiry@arturia.com

When I click on the link they said I can use to track the status of my message, I get this:

Oops! Google Chrome could not find fogbugz.arturia.com
Did you mean: arturia.­com

[Kosmology]

You probably won't get a reply until Monday.

[Seiishu]

I've visited the original store I purchased it from. They're saying this is definitely a hardware issue. We tried updating firmware to no avail. Still same problem on both platforms, OS X and Windows, Spark 1.7.2 and version 2 Beta.

They have ordered new one, and I will be able to exchange this one for the new one when it comes in.

[Kosmology]

Good luck! I have the big version so I cannot offer any help.