Wurli V purchase - no receipt no codes no response from Arturia

[paulbinns]

I purchased the Wurli V plugin though the Arturia shop last Friday. After the transaction I received no email response whatsoever to show that the plugin had been purchased. The money has been debited from my account.
I have sent two emails through the Contact Us form as well as launched a support request and am still yet to get any response from Arturia.
I am starting to get very concerned about what is going on with this.

Arturia PLEASE get in touch with me asap to get this matter resolved.

[Sean W]

Paul,

our system shows that an email with your Wurli serial/unlock was sent to you on Friday.
It was sent from info@arturia.com to your email on internode.on.net.
Maybe it got caught by your Spam filter.
Please see you private messages for a copy of this mail.

Please note that Arturia is closed during the week-end therefore it is normal that you did not receive a response to your Contact Us/Support inquiries before today.

[paulbinns]

Ok, I have checked all spam folders on my system as well as directly on the email server and there is no trace of the message. Thanks for getting back to me so promptly.

[paulbinns]

The confirmation email after registering and getting my unlock codes also didn't arrive - neither to my system email nor the webmail. The spam folder on the webmail is empty.