From:
Arturia <>
Reply-To:
email
Date:
Sat, 22 Jan 2011 02:59:04 +0100
To:
arturia_support@arturia.com
Subject:
Other Prophet V REG support request
REGISTERED Prophet V - Request for technical support
Firstname : Jasper
Lastname :
E-mail : email
Serial number: 0603626590010420
Utilisation : Stand-alone
OS : Mac OS 10.6.x
Processor : Intel Core 2 Duo
Speed : 2.5 GHz
RAM: +2 Go
Sound card :
Problem : Other
Description: after installing leopard i looked in the knowledge base and forums to fix that issue with the first time reload. i deleted that autoload dir in Library. now the standalone says "no document could be created" when I launch. I cannot find a solution. I have reinstalled both the prophet and syncrosoft twice.
Received 26.01.2011 20:11:02
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Wed, 26 Jan 2011 11:06:16 -0800
To:
arturia_support@arturia.com
Subject:
Case 94230
It's been longer than the 48 hours promised on your site. Also, I do not see the email I sent with followup information regarding the effect of root access on this issue in the Fog Bugz database. I depend heavily on your software and I cannot open any of my Live projects with the prophet in them until this issue is fixed. Please give me a timeframe.
Thank you,
Jasper
Received 26.01.2011 22:41:46
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Wed, 26 Jan 2011 13:36:34 -0800
To:
Arturia Technical Support <arturia_support@arturia.com>
Subject:
Case 94230
looks like your bug report system silently failed to add this message from my other email address to the database. it should write back and say that the email address was rejected.
Begin forwarded message:
> From: Jasper <holler@jasper.com>
> Date: January 24, 2011 12:26:08 PM PST
> To: arturia_support@arturia.com
> Subject: Case 94230
>
> I have found that I can get the stand-alone to run and make sound if I run it as root from the command line. I have fixed permissions on my harddrive, but it does not fix the problem.
>
>
>
>
Replied 27.01.2011 12:13:39
From:
Arturia Technical Support <arturia_support@arturia.com>
Reply-To:
Arturia Technical Support <arturia_support@arturia.com>
Date:
Thu, 27 Jan 2011 12:13:39 +0100
To:
Jasper <email>
Subject:
Re:(Case 94230) Other Prophet V REG support request
Hi Jasper,
First of all, please accept our sincere apologies for such unreasonable delay in response.
Second, please locate and delete these files and folders:
/var/db/receipts/com.arturia.pkg.prophet-v2.*
/Library/Arturia Prophet-V2/
/Library/Application Support/Arturia/Prophet-V2
/Library/Audio/Plug-Ins/Components/Prophet-V2.component
/Library/Audio/Plug-Ins/VST/Prophet-V2.vst
/Library/Application Support/Digidesign/Plug-Ins/Prophet-V2.dpm
/Applications/Arturia Prophet-V2/
/Library/Caches/Prophet-V2/
<User>/Library/Caches/Prophet-V2/
...then reinstall directly from the latest updates:
1. Prophet-V2 ==>
http://www.arturia.net/downloads/prophetv/update/Prophet_V_2_0.dmg2. eLicenser Control Center ==>
http://download.elicenser.net/downloads/eLicenserControl.dmg...and launch the synth in standalone mode to check everything runs just fine.
Feel free to come back to me if still any problem or misunderstanding.
Yours cordially,
Antoine.
--
Arturia Technical Support
arturia_support@arturia.com
---------------------------------------------------------------------------
http://www.arturia.com- show quoted text -
Emailed 29.01.2011 01:48:18
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Fri, 28 Jan 2011 16:43:16 -0800
To:
arturia_support@arturia.com
Subject:
Case 94230
Hi,
Still working on this problem...
Here are my notes from following your instructions:
/var/db/receipts/com.arturia.pkg.prophet-v2.*
there is no .pkg after arturia, and no hyphen. I removed them
/Library/Arturia Prophet-V2/
not there
/Library/Application Support/Arturia/Prophet-V2
not there, no Arturia folder
/Library/Audio/Plug-Ins/Components/Prophet-V2.component
it was there, so i deleted it
/Library/Audio/Plug-Ins/VST/Prophet-V2.vst
it was there, so i deleted it
/Library/Application Support/Digidesign/Plug-Ins/Prophet-V2.dpm
not there, though there is something there from the Jupiter demo i installed last year
/Applications/Arturia Prophet-V2/
it was there, so i deleted it
/Library/Caches/Prophet-V2/
not there
<User>/Library/Caches/Prophet-V2/
not there
Then, I reinstalled from the two links you sent in the order you suggested, launched the standalone, got that progress dialog about first run, and then it crashed. Report is at the end of this email.
So I removed the autoload directory, tried again, and I got the familiar error about how the document could not be created.
I am trying a system software update now.
Best,
Jasper
Process: Prophet-V2 [8837]
Path: /Applications/Arturia Prophet-V2/Prophet-V2.app/Contents/MacOS/Prophet-V2
Identifier: com.arturia.prophetv2
Version: Prophet-V2 version 2.0 (2.0)
Code Type: X86 (Native)
Parent Process: launchd [210]
Date/Time: 2011-01-28 16:28:10.446 -0800
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 84943 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 87 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 6CB32DA1-C2C2-4026-A5BB-FB1D2855D1EF
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 6
Application Specific Information:
abort() called
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x95b5c0fa mach_msg_trap + 10
1 libSystem.B.dylib 0x95b5c867 mach_msg + 68
2 com.apple.CoreFoundation 0x95204faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x95204094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95203ec1 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x9447ff9c RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x9447fd51 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x946081e3 ReceiveNextEvent + 83
8 Prophet-V2 0x146fd406 juce::juce_dispatchNextMessageOnSystemQueue(bool) + 166
9 Prophet-V2 0x14401f83 juce::MessageManager::dispatchNextMessage(bool, bool*) + 83
10 Prophet-V2 0x14484949 juce::Component::runModalLoop() + 169
11 Prophet-V2 0x1447baab juce::ThreadWithProgressWindow::runThread(int) + 107
12 Prophet-V2 0x14732c03 IAutoloaderSupport::loadNewBanksIfNeeded() + 1027
13 Prophet-V2 0x142cc751 ProphetV::ProphetV(int (*)(AEffect*, int, int, int, void*, float), PluginSpecific*) + 1265
14 Prophet-V2 0x142e84c8 createEffectInstance(int (*)(AEffect*, int, int, int, void*, float)) + 136
15 Prophet-V2 0x147093f6 main_macho + 86
16 com.arturia.prophetv2 0x0000f261 0x1000 + 57953
17 com.arturia.prophetv2 0x000045d5 0x1000 + 13781
18 com.arturia.prophetv2 0x000028e7 0x1000 + 6375
19 com.apple.AppKit 0x97edfac6 -[NSDocumentController(NSDeprecated) makeUntitledDocumentOfType:] + 113
20 com.arturia.prophetv2 0x0000f04f 0x1000 + 57423
21 com.apple.AppKit 0x97d05b9e -[NSDocumentController makeUntitledDocumentOfType:error:] + 93
22 com.apple.AppKit 0x97d05396 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 334
23 com.apple.AppKit 0x97d21c30 -[NSDocumentController(NSInternal) _openUntitled] + 143
24 com.apple.AppKit 0x97d04e67 -[NSApplication _doOpenUntitled] + 446
25 com.apple.AppKit 0x97d0467b -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 228
26 com.apple.AppKit 0x97d042c9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
27 com.apple.Foundation 0x97265400 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
28 com.apple.Foundation 0x972651c4 _NSAppleEventManagerGenericHandler + 228
29 com.apple.AE 0x93adff58 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
30 com.apple.AE 0x93adfe57 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
31 com.apple.AE 0x93adfd61 aeProcessAppleEvent + 197
32 com.apple.HIToolbox 0x94487323 AEProcessAppleEvent + 50
33 com.apple.AppKit 0x97b7dcc6 _DPSNextEvent + 1420
34 com.apple.AppKit 0x97b7d2ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
35 com.apple.AppKit 0x97b3f55b -[NSApplication run] + 821
36 com.apple.AppKit 0x97b375ed NSApplicationMain + 574
37 com.arturia.prophetv2 0x00002222 0x1000 + 4642
38 com.arturia.prophetv2 0x00002149 0x1000 + 4425
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95b82942 kevent + 10
1 libSystem.B.dylib 0x95b8305c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95b82519 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95b822be _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95b81d41 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95b81b86 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95b819d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95b81f68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95b81b86 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x95b5c0fa mach_msg_trap + 10
1 libSystem.B.dylib 0x95b5c867 mach_msg + 68
2 com.apple.audio.midi.CoreMIDI 0x00028f31 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
3 com.apple.audio.midi.CoreMIDI 0x000478fe MIDIProcess::RunMIDIInThread() + 150
4 com.apple.audio.midi.CoreMIDI 0x0002a149 XThread::RunHelper(void*) + 17
5 com.apple.audio.midi.CoreMIDI 0x00029b16 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x95b8981d _pthread_start + 345
7 libSystem.B.dylib 0x95b896a2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95b5c0fa mach_msg_trap + 10
1 libSystem.B.dylib 0x95b5c867 mach_msg + 68
2 com.apple.CoreFoundation 0x95204faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x95204094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95209fd4 CFRunLoopRun + 84
5 com.apple.DVCPROHDMuxer 0x1272f0fb AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 297
6 libSystem.B.dylib 0x95b8981d _pthread_start + 345
7 libSystem.B.dylib 0x95b896a2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95b5c15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95b89ca5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95bb8848 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x964c1805 CAGuard::WaitFor(unsigned long long) + 219
4 com.apple.audio.CoreAudio 0x964c4837 CAGuard::WaitUntil(unsigned long long) + 289
5 com.apple.audio.CoreAudio 0x964c2134 HP_IOThread::WorkLoop() + 1892
6 com.apple.audio.CoreAudio 0x964c19cb HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x964c18e2 CAPThread::Entry(CAPThread*) + 140
8 libSystem.B.dylib 0x95b8981d _pthread_start + 345
9 libSystem.B.dylib 0x95b896a2 thread_start + 34
Thread 6 Crashed:
0 libSystem.B.dylib 0x95bc928e __semwait_signal_nocancel + 10
1 libSystem.B.dylib 0x95bc9172 nanosleep$NOCANCEL$UNIX2003 + 166
2 libSystem.B.dylib 0x95c4403a usleep$NOCANCEL$UNIX2003 + 61
3 libSystem.B.dylib 0x95c656f0 abort + 105
4 Prophet-V2 0x14733b1d 0x14248000 + 5159709
5 Prophet-V2 0x1429b837 CBank::CreateBankDirectory() + 2231
6 Prophet-V2 0x1429bcb6 CBank::ImportBank(std::string, CCPFileIO*) + 438
7 Prophet-V2 0x142e4cb0 ProphetV::ImportBank(CCPFileIO*) + 160
8 Prophet-V2 0x142d6b38 ProphetV::setParameterEx(int, float, ParamProgramme*) + 27768
9 Prophet-V2 0x14733172 IAutoloaderSupport::loadNewBanksIfNeeded() + 2418
10 Prophet-V2 0x146e1df0 juce::Thread::threadEntryPoint(juce::Thread*) + 272
11 Prophet-V2 0x146f8b51 juce::threadEntryProc(void*) + 17
12 libSystem.B.dylib 0x95b8981d _pthread_start + 345
13 libSystem.B.dylib 0x95b896a2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95b5c15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95b89ca5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95bb8848 pthread_cond_timedwait_relative_np + 47
3 Prophet-V2 0x146efa59 juce::WaitableEvent::wait(int) const + 105
4 Prophet-V2 0x146e159b juce::Thread::wait(int) const + 27
5 Prophet-V2 0x14405848 juce::Timer::startTimer(int) + 2792
6 Prophet-V2 0x146e1df0 juce::Thread::threadEntryPoint(juce::Thread*) + 272
7 Prophet-V2 0x146f8b51 juce::threadEntryProc(void*) + 17
8 libSystem.B.dylib 0x95b8981d _pthread_start + 345
9 libSystem.B.dylib 0x95b896a2 thread_start + 34
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x0000003c ebx: 0x95bc90d9 ecx: 0xb031397c edx: 0x95bc928e
edi: 0x00000005 esi: 0xb03139d8 ebp: 0xb03139b8 esp: 0xb031397c
ss: 0x0000001f efl: 0x00000247 eip: 0x95bc928e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x004cd004
Binary Images:
(removed)
Received 29.01.2011 02:44:51
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Fri, 28 Jan 2011 17:39:49 -0800
To:
Arturia Technical Support <arturia_support@arturia.com>
Subject:
Case 94230
Still not working after system software update.
Received 03.02.2011 22:41:08
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Thu, 3 Feb 2011 13:36:17 -0800
To:
Arturia Technical Support <arturia_support@arturia.com>
Subject:
Case 94230
Still a problem.
Please get back to me.
J
- show quoted text -
Received 07.02.2011 11:10:01
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Sun, 6 Feb 2011 10:43:17 -0800
To:
arturia_support@arturia.com
Subject:
Case 94230
still not working.
please reply.
Received 07.02.2011 22:43:47
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Mon, 7 Feb 2011 13:38:37 -0800
To:
Arturia Technical Support <arturia_support@arturia.com>
Subject:
Case 94230
It's still not working. I have a release coming up and I am already behind schedule now specifically because of this issue. Could you please write back to me and help me?
Thanks,
Jasper
Received 09.02.2011 23:51:33
From:
Jasper <email>
Reply-To:
Jasper <email>
Date:
Wed, 9 Feb 2011 14:46:23 -0800
To:
Arturia Technical Support <arturia_support@arturia.com>
Subject:
Case 94230
please respond??
I am going to copy our entire correspondence to the forums and see what people think.
Jasper
