Still no download link after waiting for 3 hours

[maarthel]

Hi,

Don't know if this is the right place to post this problem, but...

I've just bought online the download version of the Jupiter 8v 2.0.
After waiting for almost 3 hours I still haven't received a download link.
I thought that one of the conveniences, and the reason I bought online, is that people can have access to their software right away.

My payment went well I guess (no error received) and since this is my first Arturia product, I cannot get access to technical support.

Can someone please explain?

Thanks,

Maarten Helsloot
Amsterdam, the Netherlands

[Denis]

Hi Maarthel,

Did you received your Serial Number and Unlock Code?

If yes, then you can download the Jupiter-8V directly from its latest update:
==> http://www.arturia.com/updates

Best regards,

Denis

[maarthel]

Hi Denis,

Thanks for the quick reply.

No, I haven't received anything but a mail containing the message that the order is being processed.

Hope to get it soon!

Best Regards

[maarthel]

Hi Denis,

I've just downloaded and installed the Jupiter 8 and elicenser packages.
Off course, couldn't do anything with that.

Is there a way I can get in contact with the sales department? Since I have a ordernumber, it's maybe easy for them to verify what went wrong.

Please help me out, I have work to do with the program!

best regards,

Maarten

[maarthel]

It's solved, as in; there were problems with servers.

But now I have this ridiculous problem with the e-licensing.....

My god, with hardware you don't have these issues. Really frustrating and demotivating I must say.....

Best Regards,

Maarten