Author Topic: Purchase problem (Read 4747 times)

AltoStratus · « **on:** March 04, 2014, 04:55:27 pm »

Hello,

Just purchased V-Collection online. Apart from an "Order process" email with the date, amount and order number, I haven't received anything. No download links, no serial number, nothing. How do I contact sales or support?

Thank you.

Dav1d · « **Reply #1 on:** March 05, 2014, 08:25:49 am »

I have sent by mail your product coordinates

AltoStratus · « **Reply #2 on:** March 05, 2014, 08:38:21 am »

Thank you.

meta-redundant · « **Reply #3 on:** March 06, 2014, 12:53:22 am »

I am also experiencing this issue - I think they are overwhelmed with orders!

KaTHo · « **Reply #4 on:** March 06, 2014, 05:28:14 pm »

I still have the same problem-but I receive totally no mail. The only thing that happened was the charge of my credt card via Paypal. I also changed my Mailadress-cause with the old I did not get the activation mail for this forum.

And as far as I can read this happens often...

Are anyone able to help me? I contacted the support via form and the sales - inquiry by male.

I'm a bit frustrated now. Never ever have had any problems buying software via net-even from Japan...

Sincerly
KaTho

Dav1d · « **Reply #5 on:** March 07, 2014, 09:10:05 am »

meta-redundant : I have forward the email
KaTho: I'm not able to find you with the email on the forum, do you have an Order No?

KaTHo · « **Reply #6 on:** March 07, 2014, 05:01:21 pm »

Thanks Dav1d

Meanwhile, (I used 3 different ways to get in contact with Arturia) Jérôme contacted me and sent me the activation code again

to both Mail adresses-only One received here...

So, there must be something wrong within the Mailsystem, somewhere

The Order ID has been 92949.

sincèrement

Kai

Fabe79 · « **Reply #7 on:** March 07, 2014, 07:18:38 pm »

Hello !

I Have the same Problem. I received only the Mail "Order Process"

Please Help !

Big Thanks !

Edit: Get the Mail now. It was detected as Spam from my Provider :/

meta-redundant · « **Reply #8 on:** March 07, 2014, 09:40:45 pm »

Thanks for fixing it so quickly! Cheers Arturia

mcx · « **Reply #9 on:** March 08, 2014, 09:49:18 am »

Hi Arturia, I have just Purchased An expansion pack for the spark all i was sent was an order number when or how i do receive the Expansion my order number is : 93114
thanks in advance

chucknkd · « **Reply #10 on:** March 22, 2014, 02:22:29 pm »

glad to know im not an isolated case, seems theres a major issue w response after purchase. plus, it wont let me start a support ticket about it on the site:-(

im still waiting for links/code for my purchase of Vcollection. paid w paypal, Invoice ID: 93613

any help appreciated!
cb

Dav1d · « **Reply #11 on:** March 24, 2014, 09:04:27 am »

ok, I ve send you the mail using the Forum PM

Sorry for the inconvenience cause.

chucknkd · « **Reply #12 on:** March 24, 2014, 04:03:06 pm »

thanks for the fix!
c

cylonsteve · « **Reply #13 on:** March 24, 2014, 05:50:21 pm »

Same as above order no. 93713

Author Topic: Purchase problem (Read 4747 times)

AltoStratus

Purchase problem

Dav1d

Re: Purchase problem

AltoStratus

Re: Purchase problem

meta-redundant

Re: Purchase problem

KaTHo

Re: Purchase problem

Dav1d

Re: Purchase problem

KaTHo

Re: Purchase problem

Fabe79

Re: Purchase problem

meta-redundant

Re: Purchase problem

mcx

Re: Purchase problem

chucknkd

Re: Purchase problem

Dav1d

Re: Purchase problem

chucknkd

Re: Purchase problem

cylonsteve

Re: Purchase problem