New Minibrute arrived this morning with 3 broken Keys!

[inkuplex]

Had them double check the unit they sent out as a replacement, the customer service was really nice and I used to work in music retail so I know what pain-in-the-asses like me are like, but he sounded pretty earnest, answered all e-mails and calls pretty promptly and said if there was any issue with Arturia honoring the 2 free plugins deal they'd speak directly to their rep. Honestly I'm more concerned about seeing a solid solution because even if it arrives in good condition I'll still play it gingerly in fear that I'll inflict the defect's wrath all by myself. A solution would at least give me some sort of safety net feeling but I have confidence in Arturia so far, they aren't Guitar Center. They also acknowledged the keybed defect but said they actually thought it was the old stock not the new stock.

[stuey]

This is what I had huge conversations with my retailer about. I asked about the new stock and that they needed to let me know if mine was from old stock. They keep saying that they had just been sent in from Arturia, so who knows. There's not been an actual official statement that the issues have been rectified, and that Arturia are now shipping fixed units.

[stuey]

I picked up a 3rd mini brute up this morning from a music shop not far from me, I checked it worked and the keys were fine. I was happy. I got it home and within 10 minutes it stopped working! It just lost power, the lights now don't work. In a dark room the lights are very dim but I get no sound apart from hum.

If I could afford the time off and a flight to France, i'd fly to Arturia and launch this piece of shit through their window!   

If these were cars, they would have been recalled by now!

Mr Arturia! You need to be getting in contact with me before I seek legal action.

[inkuplex]

Oh wow, very WTF did you check the power supply connections and electrical socket?

[stuey]

yep, getting 12vdc from the PSU. Have lights, but very dim and no sound! not happy with arturia at the moment. Debating, getting them to refund me for all my arturia products. They are now just taking the piss!

 

[stevism]

just sounds like the common "loose cable" problem, which has affected a lot of units.

kind of makes it a bummer to bring around with you, unless you know how to open it up.

usually you just pop the cables back in though

[stuey]

Loose cable in the PSU?

I've not been able to test the PSU on load, and i'm not opening the unit. Fair enough, if this happened 12 months down the line, i'd sort it out myself. I need to find a 12vdc 1 amp PSU, so I can test the unit with a known good PSU. I'll then just get Farturia to send me a new PSU.

If we've talking about a loose cable in the unit, then it will have to go back.

I'd acknowledge the trouble I'd have if I were trying to stop arms talks with the congo or address climate change in government, but all I want to do is get a working minibrute. Is that too difficult a task?

[stuey]

Finally sorted out the faulty PSU, found myself a 12vdc with a decent amp rating and my min brute is happy!

And, they have honoured my free 2 software units.


Alls well that ends well

[inkuplex]

I'm waiting for you to reply that you've just come back from the ER due to third degree burns from being electrocuted by your minibrute. 

Glad to hear you finally got things to work out. Now I sit and wait 

[z1o]

My brand new Minibrute arrived this morning with one broken key (middle C).
I have been in contact with Arturia techservice and have received a manual how to open and to replace the keybed. But no word yet of a new keybed...
I purchased the Minibrute online (from Thomann) and am now hesitating if i should return the synth and hope to receive a new one without broken keys or if I should attempt to fix it myself with a new keybed which can hopefully be  delivered by Arturia?
Other than the key the Minibrute is excellent, wicked sounds!

[stevism]

these broken keybeds are a widespread travesty.

what a sad joke

[z1o]

I just decided to return it, I can't work with a machine that is bound to give more defects...