Fogbugz link doesn't work, how do I get help?

[theloniouscoltrane]

So I send in a request for help with my 61 Analog Experience The Laboratory. The device works as a standalone synth, but it doesn't send a midi signal, so I can't use it in my DAW. OPen the systray, look at the midi icon, press keys, no lights com on at all.

So I get a note back with a link to Fogbugz, and the link doesn't work. So I try going directly to fogbugz and entering my case tracking ticket #, and it doesn't recognize the number. How on earth do you finally get help in this place? Anybody?

[SirWilliam]

Yup...I had the same problem with FogBugz. In the email with the link to FogBugz there is a link below that says "Technical Support Inquiry." Click on that link, tell them your issue with the FogBugz link and tell them the problem you contacted Tech-Support about. They will help you from there. Good Luck!