General question about support

[Wookiee]

What the average response time from Arturia support?

i.e. send request from support page to getting a meaningful answer, actually an answer would do.


(Correct if you think I have been waiting a while)

[Rebecca@arturia]

Hello Wookiee,

Generally it takes about 2 days.  We try to get to them as quickly as possible.

But Our system is down at the moment so I can't respond to anything. 

Regards,

Rebecca

[Wookiee]

Down now? has it been down for three weeks?

Sorry if I sound miffed it's because I am.

Had a reply from sales to say it had been passed to support then when I chased that they said they would make sure I got a reply, guess what I am still waiting some 5 weeks since original question.

[Wookiee]

Still nothing makes you wonder 

[Wookiee]

Re submitted my question and got answer.

[Rebecca@arturia]

Hi Wookie,

When I checked you only have the one you submitted on the 4th!
I'm not sure what happened to the first request.

Regards,

Rebecca

[Kink Tet]

I'm still waiting on a tech note on how to access the fuse on my MiniBrute.  I don't want to go further without authorization.  I really miss it.  making music on my days off are about all I do.  I don't want to go another weekend without it.

[Dav1d]

Kink Tet, I just answered your ticket, sorry for this delay 

[blacksonaudio]

WHY CANT I GET AN ANSWER TO MINE... EVEN A YOU LOSE THANKS FOR YOUR MONEY BUT WE NO LONGER WANT TO DEAL WITH YOU....I sent a ticket on Sunday. Nothing yet. I posted in here and it gets approval but nothing? I've been down a week with my main synths, wow.
Case 146194
case 146465

[Dav1d]

blacksonaudio : Answered.

PM me if there is a problem.

[Kink Tet]

Dav1d, thanks sooo much.  Fuse changed as per tech note.  All is well and functioning.  Thanks again, can't believe how much I missed the lil' bugger.