I am having the hardest time to get this to work. I have had it for years and have recently tried getting it up and running on my Mac PT11HDX system running 10.9.5. We have gotten the account straightened out and received the activation code, we installed the program which shows up as a stand alone and works when you press the keyboard keys with the mouse but does not recognize our 32-notes Universal MIDI Controller - Powered by CME controller. We cannot get the keyboard to work with AF but it works fine with all my other programs. Also we cannot get the soft are to show up with an Instrument or Audio track in protools the plugin is in the plugin folder; Analog Factory.dpm. I am at a loss, I have actually gone through this in the past with this software and finally gave up but I really need it. Tech support has been email periodically but not really making it happen, so does anyone know what to do? We've tried hunting down a firmware update for the keyboard but it seems to be eluding me. Very disappointed, it's like groundhog day because we have gone through this before. Not sure why this software has to be so difficult to deal with. Anyway, if anyone can email or call me and lend a hand it would greatly appreciated.
Thanks
James
818 259 0190
james@jameslugo.com