Arturia special offers

[Albatross]

Has anyone else received an email from Arturia claiming that they are entitled to a special discount offer, only to find upon trying to purchase it that you still have to pay full price (because an expected redeem code has not been supplied)?

[cnm01]

I received the notice and had a redeem code giving me the discount but when I went to use Paypal, the Arturia server failed and I wa told to try again later. When I tried again, the redeem code was no longer valid as I received the message, this code was only good for 1 use. Already used. I am so frustrated by this. I emailed tech support but have received no response.

 

[quicksound]

I received the email, used the redemption code, paid the discount price and received a blank email from Arturia - no download link or authorisation code. There are lots of others in the forums here with the same problem.
Cheers

[Dav1d]

The process is separated in 3 parts:
1/ The redeem code that let you access to the special offer, if you have a problem contact:
==> sales-inquiry@arturia.com

2/ The Serial Number and Unlock Code that was provided when the purchase is done if you have a problem on this,
PLEASE CHECK YOUR SPAM BOX, several mails were correctly sent but fall in the wrong box.
If Still a problem, contact:
==> Webmaster@arturia.com

3/ The activation code : this on is provided when you have registered your product on the system, for any problem, you can contact my team:
==> Technical-inquiry@arturia.com

Sorry for the delay, we are working hard to accelerate the process
 

[jonnyj]

I sent a message to the sales Office about this. I got a nice offer Saturday morning for the Analog Lab special price with code I tried to use it last night and it said expired even though the offer says valid between June 5 and June 30 2013. interesting enough why did I get the  offer the two days before expiration? Wanted to buy it and would have long time ago with the offer. 

[lnikj]

Same problem here. Says code is invalid. Cannot open tech support request either - no confirmation email comes.

[Dav1d]

For problems with the coupon, please contact:
==> sales-inquiry@arturia.com

Them and ONLY them can help you getting out of this situation.