While trying to enter the Arturia world for the first time, I've had a few questions about purchasing a new keyboard controller. I asked "Tech" a couple of operational questions. I asked "Registration" a question about software licenses. I had a pre-purchase question for "Sales," and finally asked them for some help to make a purchase.
It has been a week since I submitted those "Get Help" messages. There have been no acknowledgement emails, just to say "We received your inquiry, and one of our staff will get back to you shortly." It has just been silence.
I have had communications with many software and hardware companies, all of which that actually want to sell me something, and provide timely support. Some are better than others, but the worst may have taken a couple of days to get back to me. None of them ignored me.
My experience may simply be anecdotal, but it's my only Arturia experience. Unfortunately, what I thought was going to be a fun experience has been, in a word, frustrating.