Hi,
There is'nt a Jup-5 V.
If you have owned a seperate version of Jup-4, then perhaps that's what's going on. Especially if your Jup-4 in your V-Collection does'nt tell about an upgrade.
But keep in mind, that this forum is'nt the same as Arturia support. please contact Arturia support directly about this. Users like me can't tell you excactly what's going on. You can't count on Arturia will reply here.