presets not loading from Midi Control Center to Microfreak

[Ron]

dear Arturia Team

Midi Control Center (MCC)  is not sending to Microfreak (MF). Only names of presets appear on MF, but are INITs. Sending from MF to computer works.
Latest version MCC , latest rev on MF, memprotect is off, software is Windows10 64bit. USB cable (no USB HUB in between) works fine with other synth plus editor on same PC. Used with and without external power supply, no difference.
MCC says it can’t import the meta data.
This is a major problem as more are reporting this which needs be solved asap.
regards

[Koshdukai]

I've seen this happen when not connecting the MicroFreak directly to the computer i.e. when there's (usually unpowered) USB HUBs in-between it and the computer.

Is this a similar situation?

Connecting it directly to a computer USB port fixed the issue for me, always.

Also, do you have USB2 and/or USB3 ports? Have you tried on both types?

[Ron]

Still unsolved problem !
Since my post of September 5 and mailing to/from with Arturia helpdesk many times this problem is still not solved !
Even with all instructions given by Arturia and testing and even a beta version of MCC, problem remains same. Last words of Helpdesk are that Dev team is working on it.
Very disappointing experience sofar with otherwise excellent piece of kit.