UI NOT SHOWED

[JAIRODALLOS]

Hello
i share this image, where you can see the problem inside ableton live opening pigments

or color window or black window..
 

[LBH]

Hello,

Have you tried a un- and reinstall?
Are your Pigments, your DAW and your graphics updated?

[NewHeart2005]

I have the same problem. I have reinstalled Ableton Live, Pigments and updated the graphics driver. It is not just pigments that is having this issue (is other Arturia VSTs as well). I have no fix...

[LBH]

Do you have the same issue, when using Arturias applications in standalone mode?
Do you have the same issue with other vendors plugins?

[NewHeart2005]

It is only Arturia plugins that are not working. They do run ok standalone. No problems with any other vendors plugins (Native instruments, Sugar bytes, U-He, Papen etc all fine).

[LBH]

I think there would be lots of reports about this, if it was a generel issue. So it perhaps look like it should work somehow.

Have you tried to disable scaling in Ableton 10 like this: https://help.ableton.com/hc/en-us/articles/209775985-High-DPI-monitor-support-Windows-

Have it worked in earlier versions?

I presume you use 64 bit plugins. Keep in mind that Arturia now have stopped making 32 bit plugins.

If nothing helps, then i can only suggest to contact both Arturia and Ableton support. I don't use Ableton.

[NewHeart2005]

Hi LBH, I appreciate the replies, thanks. This problem has been reported before (I Googled it) but I could see no solution.

Yes it worked fine previously. I have not used Live for some time so cannot be sure when/why this started.

Yes I am using Win 10 64 bit with 64bit Live 10.1 and 64 bit plugins. 

I have raised a ticket, I will try to post any solution.
Cheers.

[NewHeart2005]

LBH thanks for the suggestion about Ableton scaling. I tried that and it did not work. I am going to try another clean install of Ableton...

[NewHeart2005]

Fixed (with the help of Arturia support). The problem was that I had multiple copies of the VST on my PC. I uninstalled then deleted any remaining vsts (dlls). Reinstalled and all now working fine.

[LBH]

Thanks for reporting back NewHeart2005.

Glad you and Arturia solved it.

Software conflicts is allways something to look out for. Not moving things from the install path is a help to aviod conflicts, if that was the case.