Presets not showing in Pigments Preset Browser (SOLVED)

[gregwalton42]

I've finally got round to buying and installing Pigments. Even after a re-install and a reboot I am getting no presets in the Preset Browser. They show up fine in the  "ALL TYPES" menu and in Analog Lab 4, just not in the browser. Obviously it's not difficult to work around but it should be working.

Any suggestions? The re-install seemed not to download Pigments again, just re-install the existing files. Does anyone know how to clear the cached files?

[LBH]

Did you uninstall Pigments and restart your computer before reinstalling?

[gregwalton42]

Yes. Also, since the latest updates Analog Lab and CMI V are now showing no presets in the browser

[LBH]

I suggest you contact Arturia support through your account then.

[gregwalton42]

Contacted Support, who got back to me fairly quickly. The fix is simple - just delete a temporary file called "db.db3" in the folder (for Windows) "C:\ProgramData\Arturia\Presets" and start Pigments again.

THis fix works for VCollection instruments showing the same fault (I had the same with CMI V And Analog Labs 4)

[LBH]

Thanks for reporting back.

I believe the relevant folders should be deleted when you uninstall. So i wonder why it did'nt work to uninstall. I asked about if you had uninstalled because of that.
https://www.arturia.com/faq/installation/uninstall-remove-a-software

But perhaps it's a good idea only to delete a single file.

Anyway - It's good it works for you now.