Also of note, at around 23 minutes, Glen confirms that Arturia US is only about 30 employees.
Take that into consideration when waiting for a ticket response.
During the height of its popularity, Roland US was only 160 employees.
When I was at Warmoth Guitar Products, we were 50 employees, and only about 10 were in the office, the rest were in the shop. Of that 10, only 5 of us were in customer service.