Machine registration failed

[Terrym]

great, cheers terry! my only issue now is Spark is being very odd, opening a blank window along with the main one, should i just reinstall spark?

Have tried a restart first?

[kingcyrusking]

I also got the "machine registration failed" message when trying to activate V-Collection 4. Checked this thread a few times over the last few weeks & am finally motivated to register and post.

Following the advice of this thread, I tried several versions of the ASC and none of them worked.

The support team suggested various methods of deleting and reinstalling and the ASC and eventually all Arturia products. I went through this three times, each time requiring a 2 hour re-download of the entire collection because of the nature of the WelcomeApp.

- I tried disabling my wifi altogether and doing the offline activation, but nobody at the Arturia team turned that file around.
- there is nothing in my HOSTS file about Arturia
- used AppCleaner to remove all apps. and it still didn't affect the outcome
- manually removed all Arturia related preference files, plugins and hidden files
- this entire process deactivated my previously working Mini, so i've had to remove that from several sessions that met their deadline during this entire nightmare.

5 weeks and 0 days since purchase
11 days since the request for offline activation
10 days since my ticket for the offline activation
7 Days since last response from Arturia

OSX 10.9.5 / 3.4ghz i7 / 24gb ram / no firewall.

[kingcyrusking]

machine registration still fails.

5 weeks and 2 days since purchase
13 days since the request for offline activation
12 days since my support ticket for the offline activation
9 Days since last response from Arturia

I've emailed three times (last was 2 days ago) stressing the urgency of my situation here & asking if they are on vacation. Not a word back! Appalling. I have supported & advocated Arturia so thoroughly - why would I continue to do this?

[kingcyrusking]

looks like they dropped a new ASC - and it worked, no problems whatsoever! the support team was very apologetic and accommodating in the end. after 10 replies from them, we're all glad this is all over!

[Edouard_Arturia]

Hey.

Yes please reinstall your Spark and it should fix this issue.

Cheers

Edouard

[GregE]

Reviving the thread in case anyone can be helpful.

I am having same Machine Registration Fail problem - but using latest ASC so fix from earlier thread doesn't help.

- New user installing V Collection for first time.
- Installed everything originally from links provided, went to register machine, didn't work.
- Arturia help had me remove everything and start over. Same problem.
- No firewall, I have admin access, permissions for all folders I can find are set to read/write (I have two users on the machine, set permissions for both of them just in case)
- Rebooted machine twice
- Wiped out the files and re-loaded ASC again, v1.1.3.144. Same problem.
- Arturia helpdesk seems stumped.
- Mac OS 10.10.5

Any ideas?

[GregE]

Update:
Turns out there was a file/folder where my permissions were not set for read/write. I changed several so not 100% sure which one, but that fixed the problem. Thanks to Arturia tech support for their help.