Hallo i have your same problem, there is a calibration procedure.
you need to open the beatsteppro and access to the trimmers. the calibration procedure must be done
with Midi Control Center connected. there is a Diagnostic mode you should be able to access after the people from technical support give you a "special file" to put in MCC resources folder.
with that you should just fallow the instructions steps and calibrate.
i'm saying you should because even if i have received this file and placed in the right folder i'm still not able to access the dignostic mode in order to perform the calibration. and i'm waiting for new instructions as the ones i received from Support does not works.