Octave down button doesn't work on KeyLab 25!

[nekoner]

The KeyLab 25 I just bought has two issues :

1. The Octave down button doesn't react when pressed. I can only go up and have to restart it to go back to 0.

2. One of the keys is really weak and almost doesn't react when pressed.

Is the second a direct consequence of the first, since I can't properly reboot the KeyLab 25 with pressing the Octave up & down buttons simultaneously after updating the firmware?

Any help would be greatly appreciated.

[Jerome Arturia]

Hi nekoner,

If you're a Mac user:
Open the Midi Monitor Application.
==> http://www.snoize.com/MIDIMonitor/
1/ Reproduce the problem on the hardware
2/ go to : File/Save As...
3/ Send the file to technical-inquiry@arturia.com

If you're a PC user:
Please download: http://www.midiox.com/
1/ Open Midi-OX
2/ Click on "Option/Midi Devices..."
3/ In Midi Input, Select your Keyboard Click 'OK'
4/ Open the 'Main outPut Monitor'
5/ Reproduce the problem.
6/ Make sure that a midi signal is well send from your keyboard to the
"monitor - Output" window.
7/ Forward the screenshot to technical-inquirt@arturia.com

Best,

J.