Like Dana and others, I have an issue regarding my account and registered products.
When I originally registered my MMV (I bought it waaay back when it first came out), my email address was doctec@snet.net.
My email address changed after that - to optonline.net.
Quite some time later, I came to the Arturia support site to download the latest MMV update. I couldn't log in, I had forgotten my password. And since my email address had changed and the old one was long gone, I could not ask for my password through the site.
I contacted Arturia and they were kind enough to update my account with the new email address, and reset my password. Problem is: they didn't bring along my MMV product registration with this udpate.
So now I am caught in a trap: when I log in to support, the site tells me I have no registered products. But when I try to register my original MMV serial #, the site tells me it is already registered.
I have tried to resolve this by contacting the site through their contact form, but to date no one at Arturia has made an effort to help me resolve this. I can provide proof of ownership, I have the original install disk and CD case with the serial # on it.
Thanks in advance to anyone at Arturia willing to step up and help to address this issue.
Sincerely,
Thomas O'Neill
120 Rivercliff Dr.
Milford CT 06460
(formerly: 68 Pierce Ave.
Bridgeport CT)
email address : doctec at optonline dot net
